Emily Walker
Jackson,GA
Summary
Dedicated Customer Service Specialist that provides skills to prioritize and multi-task in fast-paced working environment. Highly motivated and well rounded with various forms of experience in customer service related fields. Successfully works as part of team to reach personal and business goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
13 Stories Haunted House (Seasonal/Part-Time)
08.2016 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Service Coordinator
Advanced Security And Fire, Inc. (Part-Time)
01.2019 - Current
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Office Assistant
Davies General Contracting LLC
08.2019 - 05.2021
- Dispersed incoming mail to correct recipients throughout office.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Updated employee paperwork and records.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Examined, categorized, and sorted incoming documents.
Restaurant Waitress
Fire And Ice Pizza And Ice Cream
03.2022 - 07.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Conducted inventory and restocked items throughout day.
- Served food and beverages promptly with focused attention to customer needs.
Substitute Teacher
Henry County Public Schools (Part-Time)
09.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Incorporated technology into learning to enhance student engagement and learning.
Elementary School Clerk (Long Term Sub)
Pleasant Grove Elementary School
11.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Organized and managed school records, student documentation and administrative communications.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Education
Some College (No Degree) -
University of North Georgia
Dahlonega, GAHigh School Diploma -
Ola High School
Mcdonough, GA05.2021
Skills
- Relationship Building
- Performance Management
- Multitasking and Organization
- Handling Customer Complaints
- Complex Problem Solving
- Quality Assurance
- Office Management
- Honesty and Integrity
- Customer Service Management
- Serve Customer Needs
- Office Supplies and Inventory
Timeline
Elementary School Clerk (Long Term Sub)
Pleasant Grove Elementary School
11.2022 - Current
Substitute Teacher
Henry County Public Schools (Part-Time)
09.2022 - Current
Restaurant Waitress
Fire And Ice Pizza And Ice Cream
03.2022 - 07.2022
Office Assistant
Davies General Contracting LLC
08.2019 - 05.2021
Service Coordinator
Advanced Security And Fire, Inc. (Part-Time)
01.2019 - Current
Assistant Customer Service Manager
13 Stories Haunted House (Seasonal/Part-Time)
08.2016 - Current
Some College (No Degree) -
University of North Georgia
High School Diploma -
Ola High School
Similar Profiles
Amner SeguraAmner Segura
Brownsville Community Residential Center at Part-time House Keeping ManagerBrownsville Community Residential Center at Part-time House Keeping Manager
Mikaila GonzalezMikaila Gonzalez
Crew Team Member (Volunteer) at Dead Time Dreams HauntedCrew Team Member (Volunteer) at Dead Time Dreams Haunted
Katie SkirvinKatie Skirvin
Scare Actor at UnderhilL Haunted HouseScare Actor at UnderhilL Haunted House