Jordan Austin Murillo
Tamarac,FL
Summary
Over 10 years of experience in the Retail Grocery industry with skills and knowledge encompassing procedural compliance, interpersonal skills, tenacity, and high emotional intelligence with Publix Super Markets. Highly Motivated, Energetic and High Standard Work Ethic. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
12
12
years of professional experience
Work History
Assistant Customer Service Manager
Publix Super Markets Inc
Tamarac, FL
06.2022 - Current
- Responsible for overseeing the daily operations and administrative functions of the Customer Service department through efficient management and coordination of front-end associates’ duties, training, and perpetuating the high standards of the Publix culture to both associates and customers.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Created plans to improve and correct operations in order to stay compliant.
- Resolved escalated customer issues in a timely manner.
Customer Service Team Leader
Publix Super Markets Inc
Margate, FL
08.2019 - 06.2022
- Responsible for assisting the customer service manager and assistant customer service manager in coordinating front-end operations
- Responsible for completing the administrative functions associated with various personnel processes within the store
- Proudly facilitates training compliance needs store-wide
- Named the “Culture Champion”; welcoming and frequently checking in on new hires with emphasis on our Mission Statement
- Is sought out by others in the district to provide information and assist in answering questions and perpetuating the Publix Culture.
Customer Service Staff
Publix Super Markets Inc
Tamarac, FL
11.2017 - 08.2019
- Coordinated the front-end in the absence of the CSTL/manager
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Learned how to interpret the statistical data found on the WOR/ P&L (Weekly operating report)
- Maintained security of the cash office
- Performed daily bookkeeping procedures such as balancing and reconciling cash drawers
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Publix Super Markets Inc
Tamarac, FL
09.2016 - 11.2017
- Handled cash and other tenders accurately
- Passionately focused on delivering legendary customer service
- Enthusiastically greeted customers and responded to their questions
- Was training in the front office 2 months after job class change.
Grocery Clerk
Publix Super Markets Inc
Tamarac , FL
01.2015 - 11.2017
- Was crossed trained to work in the frozen food portion of the Grocery Department
- Responsible for scheduled and batch counts
- Demonstrated strong backroom organization skills
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Constructed product displays and hung new signage.
Front Service Clerk
Publix Super Markets Inc
Tamarac, FL
01.2013 - 09.2016
- Assisted customers in locating product store wide
- Bagged groceries
- Retrieved shopping carts from the parking lot
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Always eager to take on tasks beyond expectations
Education
BBA - Business Administration
Florida Atlantic University
Boca Raton, FL05.2020
Associate - Arts
Broward College
Davie, FL05.2017
Skills
- Leadership
- Troubleshooting
- Procedural Compliance
- Critical thinking
- Reliable and trustworthy
- Active listening
- Team building
- Work ethic
- Planning
- Analytical
- Multitasking
- Relationship building
- Communication
- Attention to Detail
- Excellent interpersonal skills
- Objective
References
- Daniel J Lackritz (Store Manager @ Publix Super Markets #302) 954-721-7800
- Stephanie Montemayor (Store Manager @ Publix Super Markets #777) 954-805-7084
- Raymond Cerasini (Store Manager @ Publix Super Markets #214) 954-979-2555
- Michael Maharas (Deputy Sherrif @ Pasco County Sheriff's Office) 954-383-0255
- Oriel Watts (Assistant Store Manager @Publix Super Markets # 0294 754-234-1673
Timeline
Assistant Customer Service Manager
Publix Super Markets Inc
06.2022 - Current
Customer Service Team Leader
Publix Super Markets Inc
08.2019 - 06.2022
Customer Service Staff
Publix Super Markets Inc
11.2017 - 08.2019
Cashier
Publix Super Markets Inc
09.2016 - 11.2017
Grocery Clerk
Publix Super Markets Inc
01.2015 - 11.2017
Front Service Clerk
Publix Super Markets Inc
01.2013 - 09.2016
BBA - Business Administration
Florida Atlantic University
Associate - Arts
Broward College