Emily Walsh
Merkel
Summary
Experienced in customer service and appointment scheduling, with a background in assisting clients in selecting grooming products for pets. Developed strong relationships with customers through effective communication and friendly interactions, both in-person and over the phone. Provided support to clinical staff by managing patient check-ins, collecting vital signs, and maintaining accurate electronic medical records. Demonstrated ability to organize multiple appointments efficiently while ensuring high-quality service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Groomer/Cashier Team Lead
Petsmart
Fort Worth
06.2010 - 10.2010
- Assisted customers in selecting appropriate grooming products for their pets.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
Medical Receptionist
Careways Pediatrics
Laguna Hills
06.2005 - 06.2007
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Filing Clerk
Southland Title
Tustin
06.2002 - 06.2004
- Ensured proper security protocols were followed when handling confidential data.
- Compiled statistics regarding filing operations for management review.
- Performed periodic reviews of inactive files to determine if they should be discarded or kept in storage.
Sales Associate
Kamay Beauty Supply
Oceanside
06.2002 - 06.2004
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier/Overnight Stocker
Target
Rancho Santa Margarita
06.1997 - 06.2001
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Medical Reception - Medical Receptionist
San Juan College
San Juan Capistrano, CA06-1998
High School Diploma -
St.Cloud High School
St. Cloud, FL06-1996
Skills
- Pet grooming
- Animal handling
- Customer service
- Appointment scheduling
Languages
English
Limited
Certification
Certificate in medical reception
Timeline
Groomer/Cashier Team Lead
Petsmart
06.2010 - 10.2010
Medical Receptionist
Careways Pediatrics
06.2005 - 06.2007
Filing Clerk
Southland Title
06.2002 - 06.2004
Sales Associate
Kamay Beauty Supply
06.2002 - 06.2004
Cashier/Overnight Stocker
Target
06.1997 - 06.2001
Medical Reception - Medical Receptionist
San Juan College
High School Diploma -
St.Cloud High School