Emily Waters
Hāwī,HI
Overview
4
4
years of professional experience
Work History
Food & Beverage Manager
Mauna Lani, Auberge Resorts Collection
2026.04 - Current
- Lead daily operations for In-Room Dining and Market outlets within a Forbes Five-Star luxury resort.
- Supervised, mentored, and developed team of 50–75 employees, fostering accountability and service excellence.
- Oversee hiring, interviewing, onboarding, coaching, and performance management.
- Resolve guest concerns with professionalism while maintaining luxury service standards.
- Coordinated VIP arrivals, amenities, and special requests to enhance guest experiences.
- Managed scheduling in compliance with labor standards and accurate forecasting.
- Promote a positive workplace culture focused on teamwork, accountability, and continuous improvement.
Assistant Food & Beverage Manager
Mauna Lani, Auberge Resorts Collection
2024.08 - 2026.04
- Maintained Forbes Five-Star service standards while ensuring efficient daily operations.
- Managed daily operations across multiple food and beverage outlets to ensure seamless service.
- Coordinated inventory management, labor planning, and guest recovery to enhance operational efficiency and communication.
- Supported departmental leadership by scheduling shifts, training staff, and coaching team members for improved service quality.
Management Development Program
Mauna Lani, Auberge Resorts Collection
2023.07 - 2024.08
- Completed an intensive leadership development program designed to prepare future hospitality managers.
- Rotated through every food and beverage department, gaining comprehensive knowledge of luxury resort operations.
- Collaborated with department leaders on operational projects and guest service initiatives, enhancing overall guest satisfaction.
- Developed expertise in luxury hospitality standards and financial awareness, contributing to effective team leadership.
Host and In Room Dining Server
One Ocean Resort & Spa
Neptune Beach, Florida
2022.07 - 2023.07
- Managed seating arrangements efficiently during peak dining hours.
- Monitored dining room flow to optimize guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and service.
Hospitality Intern
One Ocean Resort & Spa
Neptune Beach, Florida
2022.05 - 2022.07
- Served food and beverages to guests during banquets and special functions.
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained employee records and updated HR databases regularly.
- Supported the development of training materials for staff orientation sessions.
Education
Bachelor of Science - Hospitality & Tourism Management
Florida State University
2023-05
Skills
- Food & Beverage Management
- Luxury Hospitality Operations
- Inventory management
- Guest Recovery
- Hiring & Recruitment
- Employee Development
- Team Leadership
- Conflict Resolution
- Payroll Administration
- Birchstreet
- ADP
- Alice
- Opera PMS
Timeline
Food & Beverage Manager
Mauna Lani, Auberge Resorts Collection
2026.04 - Current
Assistant Food & Beverage Manager
Mauna Lani, Auberge Resorts Collection
2024.08 - 2026.04
Management Development Program
Mauna Lani, Auberge Resorts Collection
2023.07 - 2024.08
Host and In Room Dining Server
One Ocean Resort & Spa
2022.07 - 2023.07
Hospitality Intern
One Ocean Resort & Spa
2022.05 - 2022.07
Bachelor of Science - Hospitality & Tourism Management
Florida State University