Emily Webb
WILLIAMSBURG,VIRGINIA
Summary
Results-driven individual leverages advanced strategies and tactics that drive positive client experience and revenue. Proficient in professional interpersonal skills and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges.
Overview
5
5
years of professional experience
Work History
Programming Assistant
Jamestown 4-h Educational Center
07.2021 - Current
- Developed and offered new programs which resulted in heightened community interest in our center's programs.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Safely led groups of children and adults of varying age, interest, skill, and developmental levels through a variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Guest Services Agent
Deer Valley Ski Resort
01.2023 - 04.2023
- Greeted guests upon arrival and offered assistance with reservations, transportation, and general inquiries.
- Assisted guests over the phone and via email with account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Ensured a positive experience for each guest with energetic, welcoming and helpful interactions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Administrative Assistant
Trade-Up 360
04.2019 - 03.2020
- Managed multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered customer telephone calls and emails promptly to ensure positive client experiences.
- Scheduled client meetings and educational workshops on a regular basis.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results, resulting in a high customer retention rate.
Education
High School Diploma -
King William High School
King William, VA05.2020
Skills
- Problem-solving abilities
- Guest Relations and Retention
- Quality Assurance
- Team Communication
- Event Planning
- Team Building
Additional Information
Took part in long-term volunteer program in 2020 and 2021, resulting in a gap between employment and a unique, fresh perspective and experience. Developed meaningful relationships with people of varying backgrounds, lifestyles and worldviews, leading to a deep seated passion for personal connection and understanding.
Attended a professional development workshop geared towards team-building and transferred the skills acquired there to my current workplace, training colleagues in new techniques and successfully leading groups of various ages ando sizes through low ropes and team building exercises. Highly fascinated with and efficient in problem-solving and effective communication.
Timeline
Guest Services Agent
Deer Valley Ski Resort
01.2023 - 04.2023
Programming Assistant
Jamestown 4-h Educational Center
07.2021 - Current
Administrative Assistant
Trade-Up 360
04.2019 - 03.2020
High School Diploma -
King William High School
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