Emily Wells
Ottawa Lake
Summary
Motivated and adaptable worker seeking a team-member position where I can apply strong customer service, problem-solving, and hands-on care skills while gaining new knowledge and contributing to a positive work environment.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician (RBT)
Mini Mitten Pediatric Therapy
11.2024 - 10.2025
- Delivered 1:1 applied behavior analysis (ABA) therapy to young clients with autism based on individualized treatment plans.
- Recorded, tracked, and analyzed data daily using the center’s technology systems; completed all written/typed documentation accurately.
- Applied behavior intervention plans (BIPs) using reinforcement strategies, prompting, shaping, modeling, and redirection.
- Responded effectively in tense or high-stress situations, using appropriate de-escalation while prioritizing client safety.
- Collaborated closely with supervisors (BCBAs/BCaBAs), communicated client updates, and followed all clinical guidance.
- Assisted with session notes, progress monitoring, and maintaining organized client files.
- Supported skill development in communication, play, social skills, and daily living tasks.
- Helped clean, sanitize, and close down the center each evening with the team.
- Maintained confidentiality and adhered to HIPAA standards.
Dog Bather & Pet Care Associate
PetSmart
02.2023 - 10.2024
- Performed all bathing services for dogs, including washing, brushing, de-shedding, drying, and minor coat/skin care tasks.
- Provided high-quality customer service by greeting clients, answering questions, and resolving concerns professionally.
- Assisted in scheduling and managing grooming appointments; maintained accurate client records and filed necessary documents.
- Cleaned and sanitized grooming stations, tools, and kennels to maintain a safe and organized salon environment.
- Monitored animal behavior and health, reporting any concerns to the grooming team or store leaders.
- Helped maintain inventory and restock grooming supplies as needed.
- Collaborated with team members on daily tasks and contributed to problem-solving during busy or challenging situations.
- Ensured animal safety by following proper handling techniques and store protocols.
Education
High School -
Whiteford Agricultural High School
06.2022
Skills
- Strong background in customer service, client interaction, and problem-solving
- Experience working in fast-paced environments requiring multitasking and quick decision-making
- Skilled in animal handling, care, and safety procedures
- Knowledgeable in behavior management, data collection, and accurate documentation
Timeline
Registered Behavior Technician (RBT)
Mini Mitten Pediatric Therapy
11.2024 - 10.2025
Dog Bather & Pet Care Associate
PetSmart
02.2023 - 10.2024
High School -
Whiteford Agricultural High School