Emily West
Marshall Christian Academy
Arab,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Preschool Director
- Oversaw daily operations, ensuring compliance with state regulations and educational standards.
- Managed scheduling and staffing, optimizing resource allocation for maximum efficiency.
- Coordinated safety protocols, maintaining a secure environment for children and staff alike.
- Evaluated program effectiveness through ongoing assessments, driving continuous improvement strategies.
- Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
- Fostered strong relationships with parents, enhancing community engagement and communication.
Licensed Massage Therapist
- Administered therapeutic massage techniques to alleviate client discomfort and enhance relaxation.
- Evaluated client conditions and tailored treatments to individual needs for optimal outcomes.
- Collaborated with healthcare professionals to develop comprehensive wellness plans for clients.
- Educated clients on aftercare practices and self-care techniques to maintain health benefits post-treatment.
- Implemented feedback mechanisms to enhance service quality and client satisfaction continuously.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Receptionist/Accounts Payable/Trust Funds
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Greeted and directed visitors, ensuring a welcoming environment.
- Maintained patient records, ensuring accuracy and confidentiality in compliance with regulations.
- Assisted with administrative tasks, contributing to overall office organization and efficiency.
- Handled incoming mail and packages, distributing them promptly to relevant staff members.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Streamlined invoice processing to ensure timely payments and financial operations.
Licensed Massage Therapist
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with sanitation standards.
- Managed scheduling and client records efficiently using electronic health record systems.
- Assisted in training new staff on massage techniques and customer service protocols for improved team performance.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Dental Assistant
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained cleanliness in treatment rooms.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Supported the dentist with chairside assistance, ensuring smooth workflow.
- Documented patient records accurately in electronic health record systems.
- Contributed to inventory management by tracking supplies and ordering materials as needed.
Receptionist
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Handled inquiries and provided information regarding services and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma
2005-2009
License of Massage Therapy - Massage Therapy
Skills
Parent communication
Payment collection
Office administration
Admission procedures
Event planning
Budget administration
Administrative functions
Professional ethics
Fostering positive environment
Problem-solving
Attention to detail
Organizational skills
Timeline
Preschool Director
Marshall Christian Academy
2022 - 2024Read More
Licensed Massage Therapist
Assurance Therapeutic Massage, LLC
2014 - 2022Read More
Receptionist/Accounts Payable/Trust Funds
TLC Nursing Center
2012 - 2015Read More
Licensed Massage Therapist
ReNew Theraputic Massage
2012 - 2014Read More
Dental Assistant
Dr. David L. Skees, DMD
2007 - 2014Read More
Receptionist
TLC Nursing Center
2006 - 2012Read More
Snead State Community College
2005-2009
Read More
Susan Moore
High School Diploma
Read More
Wallace State Community College
License of Massage Therapy from Massage Therapy
Read More