Emily Wicks
New York
Summary
Seasoned professional with five years of experience in the service industry, specializing in fast-paced environments. Proven ability to manage teams and inventory effectively, ensuring seamless service delivery. Extensive seasonal work experience across New York and Florida has given a deep understanding of all aspects that go into the service industry.
Overview
4
4
years of professional experience
Work History
Server
Flynn's Fire Island
Ocean Bay Park
05.2024 - Current
- Accommodated 300 guests in waterfront restaurant and served 1500-person club venue, ensuring a positive dining experience.
- Managed service for 20-30 person parties, guaranteeing timely food and cocktail delivery to enhance guest satisfaction.
- Addressed customer inquiries and requests to enhance overall satisfaction.
- Addressed customer inquiries and requests, contributing to improved overall satisfaction.
- Executed daily operational tasks with accuracy and efficiency.
Server
Cucina Moderna
Boynton Beach
10.2025 - 03.2026
- Provided exceptional customer service in a dynamic restaurant setting.
- Demonstrated extensive knowledge of menu items and cocktails in a fast-paced environment.
- Processed orders and payments using the Toast POS system
Floor Manager
Island Water Sports
Deerfield Beach
01.2023 - 05.2024
- Supervised daily operations across three surf shop locations in South Florida.
- Facilitated personalized product selection for customers, boosting satisfaction and loyalty.
- Processed sales transactions and managed online orders efficiently.
- Merchandised products to align with company standards, ensuring appealing store appearance.
- Assisted customers with personalized product selection to enhance satisfaction.
- Resolved customer inquiries and complaints using effective communication skills.
- Addressed customer inquiries and complaints, enhancing overall customer experience.
Server/ Take out counter
Crave
Saint Augustine
09.2022 - 12.2022
- Fast-paced counter service lunch restaurant
- Took customers' orders in person and over the phone, ensuring accurate and timely service
- Processed credit and cash transactions using Toast POS, contributing to efficient transaction flow
- Delivered orders promptly while maintaining a clean and organized work area
- Delivered orders promptly, maintaining cleanliness and organization to enhance customer experience
- Assisted with busing and supporting team members during busy periods
Hostess
Lucharitos
Center Moriches
05.2022 - 09.2022
- Greeted and welcomed guests, creating a positive first impression
- Coordinated with servers and kitchen staff to ensure efficient seating and smooth operations
- Greeted and welcomed guests providing a nice and welcoming first impression
- Delivered food orders to tables promptly and bussing to reduce wait times
Education
Palm Beach State College
Boca Raton, Florida05-2023
High School Diploma -
Center Moriches High School
Center Moriches, New York06-2022
Skills
- Point of sale management
- Waitressing
- Food running
- Shift management
- Inventory management
- Customer service focus
Timeline
Server
Cucina Moderna
10.2025 - 03.2026
Server
Flynn's Fire Island
05.2024 - Current
Floor Manager
Island Water Sports
01.2023 - 05.2024
Server/ Take out counter
Crave
09.2022 - 12.2022
Hostess
Lucharitos
05.2022 - 09.2022
Palm Beach State College
High School Diploma -
Center Moriches High School