Seth Brown
Rosharon,TX
Summary
Dynamic hospitality professional with extensive experience at Hotel ZaZa Museum District, excelling in guest engagement and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in inventory management and maintaining safety protocols, ensuring a welcoming atmosphere for all guests.
Overview
7
7
years of professional experience
Work History
Server
Yard House
02.2025 - Current
Bellman
Hotel ZaZa Museum District
07.2022 - 12.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Notified front desk manager of any guest issues in need of additional attention.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Explained important features of guest rooms to travelers.
- Escorted guests to and from rooms and assisted with baggage.
Assistant Manager
Dominos
12.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Server
Texas Roadhouse
01.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma -
Angleton High School
Angleton, TX05.2018
Skills
- Customer service
- Food and beverage service
- Point of sale management
- Order accuracy
- Table management
- Inventory management
- Team collaboration
- Complaint resolution
- Guest engagement
- Safety protocols
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Work under pressure
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality service expertise
Timeline
Server
Yard House
02.2025 - Current
Bellman
Hotel ZaZa Museum District
07.2022 - 12.2024
Assistant Manager
Dominos
12.2020 - 07.2022
Server
Texas Roadhouse
01.2018 - 12.2020
Diploma -
Angleton High School
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