Emily Williams
Columbia,MO
Summary
Driven by a results-focused approach, I leveraged my customer service and multitasking skills at Maurice’s to enhance client satisfaction and streamline operations. My tenure as a Part-time Manager and Stylist saw me boosting sales through personalized styling advice and efficient team management, showcasing my ability to thrive in fast-paced retail environments. Currently enrolled in the LPN program at MACC in Columbia, MO to pursue a career in nursing.
Overview
2
2
years of professional experience
Work History
Stylist
Maurice’s
Columbia, MO
04.2023 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
Part-time Manager
Maurice’s
Columbia, MO
08.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Cashier
Bed Bath & Beyond
Columbia, MO
08.2022 - 04.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Host/Cashier
Bob Evans Restaurant
Columbia, MO
06.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Rock Bridge Sr. High School
Columbia, MO05.2024
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Teamwork and Collaboration
- Store Opening and Closing
- Active Listening
- Flexible Schedule
- Schedule Management
Timeline
Part-time Manager
Maurice’s
08.2023 - 01.2024
Stylist
Maurice’s
04.2023 - Current
Cashier
Bed Bath & Beyond
08.2022 - 04.2023
Host/Cashier
Bob Evans Restaurant
06.2022 - 08.2022
Rock Bridge Sr. High School