Emily Williams
Kingsport,USA
Summary
Dynamic and detail-oriented insurance professional with over 10 years of experience in customer service, specializing in life and supplemental health insurance sales most recently. Recognized for exceptional communication skills, adaptability, and a solutions-focused approach that consistently drives client satisfaction. A strong work ethic, rooted in entrepreneurial experience, complements a proven ability to quickly master new systems and processes. Committed to delivering outstanding results while fostering positive relationships with clients and colleagues, ensuring a collaborative and productive work environment.
Overview
13
13
years of professional experience
Work History
Life & Supplemental Health Insurance Agent
Globe Life – Liberty National Division
04.2025 - Current
- Contact prospective and existing clients to schedule needs-based appointments and present tailored insurance solutions.
- Conduct virtual and in-person presentations, manage policy enrollments, and ensure thorough follow-up and client care.
- Assist clients with filing claims and navigating policy options to maintain long-term relationships and satisfaction.
- Promoted to a Supervising Agent within one month of starting due to strong performance and initiative; recieved second promotion in October to a General Agent
- Recognized by Globe Life's home office as a high-performing new agent and praised for outperforming seasoned professionals.
- Developed customized health insurance plans tailored to client needs and preferences.
- Trained new agents on products, sales strategies, and compliance regulations effectively.
- Implemented process improvements that streamlined client onboarding and policy management workflows.
Waitress / Trainer
Texas Roadhouse
10.2024 - 05.2025
- Delivered excellent customer service by promptly greeting guests, accurately taking orders, and ensuring a positive dining experience.
- Maintained attentiveness to guest needs and coordinated timely delivery of food and beverages.
- Promoted to Trainer within two months of employment, responsible for onboarding and training new staff to company standards.
- Assisted in maintaining a clean, organized work environment and supporting team efficiency.
Sterilization Technician / Dental Assistant
Martin Dentistry
03.2024 - 10.2024
- Ensured all dental instruments and equipment were properly sterilized, packaged, and maintained according to OSHA and clinical standards.
- Assisted dentists during procedures, provided chairside support, and prioritized patient comfort and communication.
- Educated patients on proper oral hygiene and answered questions about insurance coverage and treatment costs.
- Maintained cleanliness and readiness of operatories by breaking down and resetting rooms in a timely, efficient manner.
- Performed regular maintenance on the autoclave and ensured accurate, up-to-date patient chart documentation.
Manager
Burgers R Us
12.2012 - 12.2023
- Promoted from server to kitchen staff to manager over an 11-year tenure, demonstrating strong performance, adaptability, and leadership.
- Delivered exceptional customer service as a waitress by greeting guests promptly, taking accurate orders, and ensuring a satisfying dining experience.
- Prepared food to high standards of quality, cleanliness, and presentation while maintaining a sanitary kitchen environment.
- As manager, handled inventory and stock ordering, balanced tills, and resolved customer complaints with professionalism and care.
- Led by example in all areas of service, ensured food presentation standards were met, and helped train and mentor new employees to uphold company values.
Education
Associate of Applied Science - General
Northeast State Community College
01.2018
Skills
- Life & Health Insurance Sales
- Customer Service
- Client Relationship Management
- Dental Assisting & Sterilization
- Quick Learner
- Time Management
- Detail-Oriented
- Insurance Claims Filing
- Presentation & Communication Skills
- Team Leadership
- POS & Cash Handling
- Microsoft Office / Google Workspace
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Quotes and sales
- Critical thinking
- Team leadership
- HIPAA compliance
- Effective communication
- Adaptability and flexibility
- Relationship building
Accomplishments
Was a winner of a Social Media contest while at a home office training seminar in July, with Globe Life Liberty National.
Timeline
Life & Supplemental Health Insurance Agent
Globe Life – Liberty National Division
04.2025 - Current
Waitress / Trainer
Texas Roadhouse
10.2024 - 05.2025
Sterilization Technician / Dental Assistant
Martin Dentistry
03.2024 - 10.2024
Manager
Burgers R Us
12.2012 - 12.2023
Associate of Applied Science - General
Northeast State Community College