Emily Williams
Wylie,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer Sales Associate
HOTWORX Wylie
07.2023 - 06.2025
- Build strong relationships with members through consistent communication and follow-up, while also assisting clients in understanding fitness services and supporting their wellness goals
- Meet and maintain individual and studio-wide sales quotas for memberships and retail sales
- Conduct daily outreach through phone calls, texts, and emails to generate and follow up on leads
- Build member retention by greeting members, maintaining relationships, and conducting follow-up calls
- Participate in business-to-business outreach by distributing promotional materials to local businesses
- Set up and staff vendor events both in-studio and off-site
- Attend online meetings with corporate representatives
- Maintain a clean and sanitary studio by thoroughly disinfecting equipment, saunas, restrooms, and common areas multiple times during shifts
Receptionist/Office Assistant
Healing Pointe Chiropractic
06.2022 - 08.2023
- Serve as the primary front-desk contact for patients, providing a welcoming and professional experience
- Schedule appointments and manage daily patient flow
- Verify insurance coverage, check eligibility, and submit insurance claims
- Maintain accurate electronic and physical patient records in compliance with HIPAA regulations
- Process payments and calculate daily financial totals
- Communicate with patients regarding appointments, billing, and general inquiries
- Maintain a clean, organized, and efficient clinical environment
Customer Service/Server/Cashier/Shift Leader
OMG Creamery
03.2021 - 12.2021
- Deliver exceptional customer service in fast-paced environment
- Manage order accuracy and ensure timely delivery of food items
- Assist in training new staff on menu items and service protocols
- Maintain cleanliness and organization of dining area throughout shifts
- Manage scheduling support and shift operations
Education
High School Diploma -
Wylie East High School
Wylie, TX05-2022
Skills
- Patient-focused with strong interpersonal and communication skills
- Experience working in healthcare environments under HIPAA regulations
- Highly organized and detail-oriented
- Calm, professional, and composed in fast-paced settings
- Strong phone etiquette and front-desk administrative skills
- Ability to multitask and prioritize patient needs
- Accurate with records, scheduling, and data entry
- Team-oriented with experience supporting providers and staff
- Comfortable using computers, scheduling systems, and office technology
Certification
- BLS/CPR Certification
Timeline
Trainer Sales Associate
HOTWORX Wylie
07.2023 - 06.2025
Receptionist/Office Assistant
Healing Pointe Chiropractic
06.2022 - 08.2023
Customer Service/Server/Cashier/Shift Leader
OMG Creamery
03.2021 - 12.2021
High School Diploma -
Wylie East High School