Thea Shepherd

• Trained new staff on operational procedures and customer engagement techniques to enhance service quality.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Provided customer service support, ensured studio cleanliness, processed sales through the POS system, and coordinated with team members to streamline daily operations.
• Supported marketing initiatives to attract new clients through targeted promotions and events.

Engaged and processed customer transactions in fast-paced environments, ensured sales floor maintained optimal state, collaborated with crew to enhance overall efficiency.

• Assisted customers with finding the right product for their needs.
• Guided customers in product selection and addressed inquiries to improve satisfaction.
• Operated point-of-sale systems for transactions and returns.
• Maintained store organization and visual merchandising standards.
• Coordinated with team members to effectively manage inventory levels and ensure stock availability.

• Monitored pool area to ensure safety and compliance with regulations.
• Monitored swimmers to ensure safety in the pool area.
• Educated patrons on pool rules and safety procedures to enhance overall safety awareness.
• Enforced all safety regulations and posted rules for patrons.
• Collaborated with team members to ensure a consistently safe environment for all guests.
• Trained new lifeguards on safety protocols and emergency response techniques.
• Maintained cleanliness of pool area by regularly cleaning, sanitizing surfaces, and vacuuming to promote a safe swimming experience.