Steven Ashton Falanga
Katy,Texas
Summary
Dynamic Trainer Sales Associate at Hotworx 24, skilled in new hire training and employee development. Successfully mentored staff, enhancing productivity and retention rates. Proficient in multimedia creation and strategic planning, fostering a collaborative environment that drives sales and customer satisfaction. Committed to building strong relationships and delivering exceptional service.
Overview
1
1
year of professional experience
Work History
Trainer Sales Associate
Hotworx 24, Infrared Fitness Studio
Texas
09.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated team-building exercises to foster collaboration between department members.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Boosted training session effectiveness with integration of multimedia tools.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Interpersonal communication
- Lesson planning
- Learning styles
- Online training tools
- Multimedia creation
- Computer technology
- Animal handling
- Attention to detail
- Coaching and development
- Critical thinking
- Clear communication
- Relationship building
- Quality assurance
- Strategic planning
- Employee relations
- Job skill building
- Leadership development
- Orientation and onboarding
- Workshop coordination
- Employee performance reviews
Languages
French
Native or Bilingual
German
Native or Bilingual
Timeline
Trainer Sales Associate
Hotworx 24, Infrared Fitness Studio
09.2024 - Current