Summary
Overview
Work History
Education
Skills
Timeline
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Emily Willoughby

Monroe,GA

Summary

Accomplished Flight Attendant offering over three years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

11
11
years of professional experience

Work History

Flight Attendant

United Airlines
Washington , DC
04.2019 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Bartender

Chops & Hops
Watkinsville, GA
05.2016 - 02.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Team Member

Chick-fil-A
Athens, GA
04.2015 - 06.2016
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Sought out ways to go above and beyond job requirements.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Customer Service Cashier

CVS Pharmacy
Watkinsville, GA
06.2013 - 05.2015
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Bachelor of Science - Dental Hygiene

Athens Technical College
Athens, GA
05.2017

Associate of Arts - Art

University of North Georgia
Watkinsville, GA
05.2015

Skills

  • Aircraft Safety Checks
  • Passenger Behavior Monitoring
  • Adult AED and CPR
  • Medical Emergency Response
  • Federal Guidelines
  • Evacuation Procedures
  • Critical Thinking
  • Aircraft Surveillance
  • Active Learning
  • Safe Environment Planning
  • Flight Crew Coordination
  • Situational Awareness

Timeline

Flight Attendant

United Airlines
04.2019 - Current

Bartender

Chops & Hops
05.2016 - 02.2019

Team Member

Chick-fil-A
04.2015 - 06.2016

Customer Service Cashier

CVS Pharmacy
06.2013 - 05.2015

Bachelor of Science - Dental Hygiene

Athens Technical College

Associate of Arts - Art

University of North Georgia

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Emily Willoughby