Emily Wilson
Panama City
Summary
Ambitious and Responsible team player eager to begin a journey into a stable long-term career where I will be able to utilize and build upon my current skills and experiences combined with my perseverance to excel and grow within that company.
Overview
11
11
years of professional experience
Work History
Service Manager
AutoNation Ford
Panama City
10.2022 - Current
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
Equipment Repair Coordinator
Thalle Construction
Hillsborough
10.2021 - 09.2022
- Assisted Shop/Field Technicians with Parts Orders and Issuing Purchase Orders Company Wide
- Scheduling/Reviewing Vendor Repair and Work Orders
- Maintain Inventory Records on All Equipment
- Ensuring Parts Orders and Service Request are Completed with Accuracy
- Prioritizing/Giving Direction Regarding Repairs to Thalle Shop Mechanics and Field Mechanics
- Provided technical support to technicians regarding complex issues.
- Conducted regular inspections of tools, equipment, and machinery
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Maintained records of parts inventory and ordered supplies as needed.
Assistant Manager
Capital Ford Hillsborough
Hillsborough
12.2018 - 11.2021
- Parts and Billing Front and Back Counter
- Ordering and Receiving Stock and Special Orders
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Trained new staff members on proper parts handling techniques.
- Inspected returned parts for damage before restocking shelves.
- Investigated discrepancies between physical inventories and records.
- Parts Warranty Processing and Maintenance
- Daily Department Invoicing and Expense Logging
- Filing Returns
- Order Tracking
- Filing and Bookkeeping
- Organized and maintained the parts warehouse for easy access and efficient workflow.
Assistant Manager
Advance Auto Parts
Mebane
05.2014 - 12.2018
- Engaged customers in conversation and effectively determine needs and requirements.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled scheduling for store shifts to achieve adequate staffing and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Animal Care and Management Program -
Alamance Community College
Haw River, NC01.2009
Skills
- Problem-solving
- Customer service
- Attention to detail
- Friendly, positive attitude
- Dependability
- Teamwork and collaboration
Timeline
Service Manager
AutoNation Ford
10.2022 - Current
Equipment Repair Coordinator
Thalle Construction
10.2021 - 09.2022
Assistant Manager
Capital Ford Hillsborough
12.2018 - 11.2021
Assistant Manager
Advance Auto Parts
05.2014 - 12.2018
Animal Care and Management Program -
Alamance Community College
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