Emily Wolfe
Scottsdale,AZ
Summary
Passionate and detail-oriented Account Coordinator with a solid track record of managing client accounts and fostering smooth communication between internal teams and external partners. I bring a good mix of understanding client needs, paying attention to the little things, and a commitment to delivering top-notch service. I thrive in dynamic settings and have a good handle on digital marketing and project management. Ready to bring my skills to a team that values client success and collaborative work.
Overview
6
6
years of professional experience
Work History
Receptionist
First Class Auto Body
05.2023 - Current
- Effectively managed phone calls and emails, providing courteous and informative responses to customer inquiries.
- Utilized Podium to update customers on the status of their vehicles, ensuring transparency and customer satisfaction.
- Assisted customers during the check-in process, explaining repair procedures with clarity and professionalism.
- Demonstrated strong organizational skills in scheduling repair appointments, optimizing workflow and meeting customer needs.
Receptionist
Fast Deed
08.2020 - 05.2023
- Managed a high volume of incoming phone calls and emails, addressing inquiries and directing communication appropriately.
- Coordinated mobile notary signings by maintaining effective communication with customers and ensuring timely scheduling.
- Conducted in-office notary signings with precision and attention to detail, contributing to a smooth workflow.
- Played a crucial role in data entry tasks, maintaining accuracy and upholding organizational efficiency.
Hostess
Roy's Restaurant
01.2021 - 03.2022
- Extended a warm and professional welcome to guests, setting a positive tone for their dining experience.
- Skillfully organized seating arrangements to maximize restaurant capacity and enhance guest comfort.
- Managed reservations and efficiently processed to-go orders via telephone, demonstrating strong communication skills.
- Supported restaurant operations by assisting with bussing and maintaining high standards of cleanliness.
Scheduling Coordinator
Pure Energy
06.2018 - 03.2020
- Collaborated with customers to assess and qualify them for utility programs, ensuring seamless participation.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Provided prompt and effective responses to customer inquiries via email and phone, fostering positive relationships.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2019
Skills
- Account Oversight
- Research Expertise
- Troubleshooting and Problem Resolution
- Relationship Building
- Customer Service
- Sales Support
- Appointment Scheduling
- Data Entry
Timeline
Receptionist
First Class Auto Body
05.2023 - Current
Hostess
Roy's Restaurant
01.2021 - 03.2022
Receptionist
Fast Deed
08.2020 - 05.2023
Scheduling Coordinator
Pure Energy
06.2018 - 03.2020
High School Diploma -
Desert Vista High School
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