Crystal Cline
Warsaw,OH
Summary
Highly organized account manager with exemplary multitasking, time management, and customer service skills. Responsible professional dedicated to going the extra mile in problem-solving. Committed to delivering exceptional results and providing top-notch service to clients.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
4th Street Dental Studio
05.2023 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
Account Manager
Pyramid Consulting
11.2021 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Account Manager/Recruiter
Remedy Intelligent Staffing
05.2017 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Secondary Consultant/Finance & Scheduling
Aspen Dental
04.2015 - 05.2017
- Evaluated patient needs and expectations, establishing clear goals for each engagement.
- Liaised with customers, and management to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for patients.
- Managed daily scheduling, tasking, and administration.
Education
No Degree - Nursing
Columbus State Community College
Columbus, OHHigh School Diploma -
Kenton Senior High School
Kenton, OH06.2010
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Administrative Skills
- Administrative Support
- Account Management
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Account oversight
Timeline
Front Desk Receptionist
4th Street Dental Studio
05.2023 - Current
Account Manager
Pyramid Consulting
11.2021 - 03.2023
Account Manager/Recruiter
Remedy Intelligent Staffing
05.2017 - 11.2021
Secondary Consultant/Finance & Scheduling
Aspen Dental
04.2015 - 05.2017
No Degree - Nursing
Columbus State Community College
High School Diploma -
Kenton Senior High School
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