Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emily Wright

Greeley,CO

Summary

Multi-talented Retail Executive with over 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results driven focus on monitoring staff performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, regional partners and customers.

Overview

12
12
years of professional experience

Work History

Store Manager

Starbucks
Greeley, CO
11.2021 - Current
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent, resulting in a reduction in turnover by 40%.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Advanced to Store Manager Trainer within 1 year in role, developing externally hired Store Managers and internally promoted Assistant Store Managers.

Manager of Business Administration

Macy's
Denver, CO
07.2020 - 11.2021
  • Planned, coordinated and controlled daily operations of sales, financial management and human resources.
  • Managed office operations, scheduling and inventory audits.
  • Key stakeholder in talent acquisition. Directed strategies and the onboarding process to ensure high engagement and low turnover.

District Merchant

Macy's
Denver, CO
09.2019 - 07.2020
  • Multi-unit leader of Ready to Wear, overseeing merchandise execution and floor planning for 17 stores, accounting for $80M in volume.
  • Developed, educated and coached in-store leaders on merchandise execution and presentation standards.
  • Communicated focused and actionable priorities to store teams that impacted execution and sales driving initiatives.
  • Reviewed and analyzed weekly reports to assist stores in developing action plans to enhance business. Evaluated performance of departments within the Ready to Wear business to identify opportunities and made adjustments as needed.
  • Identified and communicated assortment opportunities to regional and central partners.

Merchandising Team Manager

Macy's
Denver, CO
10.2018 - 09.2019
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Utilized Merchandising Standards Guides and execution directives to create consistent and compelling shopping environments.
  • Managed daily processes of new receipts and back of house functions including damages, transfers, RTVs, and markdowns.
  • Collaborated with district and vendor partners on product placement and execution to drive sales growth.

Sales Manager

Macy's
Loveland, CO
02.2018 - 10.2018
  • Coached and trained employees in advanced selling skills, MAGIC behaviors, and driving customer loyalty through consistent feedback and observations.
  • Executed and reacted to sales plans and trends to accomplish goals.
  • Oversaw daily store operations as Executive in Charge.
  • Mentored new and prospective managers throughout the district.

Sales Supervisor

Macy's
04.2016 - 02.2018

Clinique Counter Manager

Macy's
09.2013 - 04.2016

Fine Jewelry Specialist

Macy's
09.2011 - 09.2013

Education

Bachelor of Arts - Sociology

University of Northern Colorado
Greeley, CO
05.2010

Skills

  • Highly Motivated
  • Strategic Thinking
  • Talent Development
  • Team Building and Motivation
  • Performance Improvements

Accomplishments

  • Advanced to Store Manager Trainer for Starbucks after less than 1 year in role.
  • Recognized as Executive of the Year in 2017 and 2018 for outstanding performance and team contributions.
  • Selected to participate in elite group for High Potential Leaders.
  • Mentor for new leaders in Macy's Executive Development Program.

Timeline

Store Manager

Starbucks
11.2021 - Current

Manager of Business Administration

Macy's
07.2020 - 11.2021

District Merchant

Macy's
09.2019 - 07.2020

Merchandising Team Manager

Macy's
10.2018 - 09.2019

Sales Manager

Macy's
02.2018 - 10.2018

Sales Supervisor

Macy's
04.2016 - 02.2018

Clinique Counter Manager

Macy's
09.2013 - 04.2016

Fine Jewelry Specialist

Macy's
09.2011 - 09.2013

Bachelor of Arts - Sociology

University of Northern Colorado

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Emily Wright