Heather Bradshaw
Stillwater,OK
Summary
Accomplished store management professional with over 20 years of career progression in retail operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
CVS Pharmacy
Stillwater, OK
02.2021 - Current
- Led the Market every year in sales, service, loyalty, CFR, and MCP.
- Steadily increased sales revenue 12% by developing and implementing effective sales strategies.
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Developed team schedules, enhancing labor efficiency and customer service coverage.
- Trained and mentored staff, improving performance and fostering a positive work environment.
- Implemented merchandising strategies that increased product visibility and enhanced customer experience.
- Led district-wide initiatives to improve operational efficiency and sales effectiveness across stores.
- Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
- Streamlined processes resulting in improved team productivity and reduced downtime.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Store Manager
Sprouts Farmers Market Inc.
Stillwater, OK
11.2019 - 02.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Coordinated resolutions for more than 275 daily customer inquiries while consistently achieving performance targets
- Directed team of 16 supervisors and managers to enhance across-the-board customer support and better meet company service demands
Service Manager
Lowe's Home Improvement
Stillwater, OK
08.2015 - 11.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented policies and standard operating procedures for continuous improvement.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Created work schedules according to sales volume and number of employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Hired, trained and evaluated personnel in sales and marketing.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Coached over 200 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings by 65%.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led service operations, enhancing customer satisfaction through effective team management and strategic decision-making.
Operations Manager
Academy Sports + Outdoors
Stillwater, OK
03.2015 - 08.2017
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Oversaw preparation and distribution of promotional materials and flyers.
- Determined layout of store merchandise for visual appeal to consumers.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Offered credit applications to customers, cross-selling and converting 86 out of 112 customers into cardholders.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Store Team Leader (Store Manager)
JoAnn's Fabric & CraftsStillwater, OK
Stillwater, OK
09.2014 - 03.2017
- Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Successfully managed activities of 29 team members in multiple locations.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Interviewed, hired and trained new quality customer service representatives.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Led modeling, planning and execution of all financial processes. Reduced and controlled expenses by taking better inventory and managing payroll.
- Was store's Operations, Merchandising, and marketing leader, worked everything from receiving to customer service.
- Operationally sound store that turned profit weekly.
General Manager
Oncue Marketing LLC
Stillwater, OK
08.2004 - 09.2014
- Successfully managed activities of 12 to 24 team members in multiple locations.
- Created training manuals targeted at resolving difficult customer issues plus updated safety training online courses.
- Reduced amount of employee overtime by 10% by effectively delegating tasks.
- Interviewed, hired and trained new quality customer service representatives. Managed budget implementations, employee reviews, training, and schedule.
- Resolved customer questions, issues and complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Prevented store losses using awareness, attention to detail and integrity. Served as mentor to junior team members. Surpassed revenue goals in four consecutive quarters.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Partnered with vendors and suppliers to effectively manage and budget for over $137,000 in inventory per store.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Exceeded regional annual sales target by 12%.
Education
High School Diploma - General Education
Stillwater High School
Stillwater, OK03.2004
International Business Economics -
Meridian Technology Center
Stillwater, OKSkills
- Retail store management
- Customer service leadership
- Effective team leadership
- Supplier relationship management
- Inventory management
- Building professional relationships
- Strategic decision making
- Administrative Management
- Multitasking and organization
- Highly motivated
Certification
- Sales Manager Certificate
- First Aid/CPR Certified
- Salesforce
- Manager Food Handler Certificate
Timeline
Store Manager
CVS Pharmacy
02.2021 - Current
Assistant Store Manager
Sprouts Farmers Market Inc.
11.2019 - 02.2021
Service Manager
Lowe's Home Improvement
08.2015 - 11.2019
Operations Manager
Academy Sports + Outdoors
03.2015 - 08.2017
Store Team Leader (Store Manager)
JoAnn's Fabric & CraftsStillwater, OK
09.2014 - 03.2017
General Manager
Oncue Marketing LLC
08.2004 - 09.2014
High School Diploma - General Education
Stillwater High School
International Business Economics -
Meridian Technology Center