KEVIN NORRIS
Plattsburg,MO
Summary
Experienced retail management professional with over 35 years in store leadership across supermarket and hardware sectors. Expertise in team leadership, operational efficiency, expense control, inventory management, and employee development. Skilled in scheduling, merchandising, vendor relations, loss prevention, cash management, and sales performance.
Overview
37
37
years of professional experience
Work History
STORE MANAGER
Porter's Ace Hardware
Lathrop, USA
02.2025 - Current
- Oversee customer service, merchandising, inventory, staffing, and overall store presentation.
- Led daily store operations, providing clear direction and support to employees.
- Train and develop employees to provide knowledgeable, friendly, and professional customer service.
- Aligned merchandising strategies and employee engagement initiatives with sales and profitability objectives.
- Monitor inventory levels, product replenishment, and merchandise presentation.
- Cultivated positive relationships with customers, employees, vendors, and local community to enhance customer loyalty.
- Maintain a safe, clean, organized, and customer-focused store environment.
- Address customer concerns and operational issues promptly and professionally.
STORE MANAGER
Westlake Ace Hardware
Gladstone, USA
09.2023 - 01.2025
- Managed daily operations of a retail hardware store, including staffing, customer service, sales, merchandising, inventory, and store standards.
- Led, trained, and motivated employees to provide excellent customer service and achieve operational goals.
- Maintained strong customer relationships by addressing questions, concerns, and service issues.
- Cultivated strong customer relationships by addressing inquiries, resolving concerns, and managing service issues.
- Oversaw cash-handling procedures, ensuring accuracy in financial operations.
- Ensured compliance with company policies, safety procedures, and loss-prevention standards.
- Maintained an organized, clean, and appealing store environment.
- Implemented strategies to enhance sales, boost customer satisfaction, and elevate employee performance and store efficiency.
STORE DIRECTOR
Cosentino's Price Chopper
Kearney, USA
10.2013 - 08.2023
- Directed day-to-day operations of a high-volume retail supermarket, overseeing staffing, training, safety, inventory control, customer service, and financial functions.
- Led and motivated employees while promoting teamwork, accountability, efficiency, and a positive workplace culture.
- Managed expenses and worked toward consistent budget targets by controlling costs and reducing unnecessary waste.
- Developed employee schedules aligning staffing with customer traffic patterns and service requirements to optimize service levels.
- Managed expenses to achieve budget targets through effective cost control and waste reduction strategies.
- Oversaw merchandise receiving, replenishment, product presentation, and recovery to maintain quality store standards.
- Reported to the District Manager regarding store performance, staffing issues, financial objectives, sales results, and operational concerns.
- Addressed employee performance issues and implemented corrective actions.
- Promoted customer-service standards and addressed operational and customer concerns to enhance overall shopping experience.
ASSISTANT STORE MANAGER
Big V Supermarket
Kearney, USA
11.1989 - 10.2013
- Supported management in overseeing daily supermarket operations, staffing, customer service, merchandising, and store procedure.
- Supported management in overseeing daily supermarket operations, staffing, customer service, merchandising, and store procedures.
- Supervised and trained new employees on company policies, procedures, customer-service standards, and job responsibilities.
- Cultivated positive customer relationships by addressing questions, concerns, and service issues promptly.
- Processed credit and debit card transactions and accurately handled cash transactions.
- Inspected store areas regularly to identify and resolve operational issues.
- Supervised development of merchandise displays that enhanced customer interest and contributed to increased sales.
- Supervised the development of attractive merchandise displays designed to increase customer interest and sales.
- Communicated operational issues and recommendations to senior management.
Education
High School Diploma -
Plattsburg High School
Plattsburg, MOSkills
- Retail Store Management
- Store Operations
- Inventory Management
- Sales & Profitability
- Cash handling
- Loss prevention
- Financial Performance Monitoring
- Team leadership
- Employee training
- Employee Performance Management
- Workforce scheduling
- Merchandising & Product Displays
- Vendor Relationship Management
- Process optimization
- Customer service
- Safety compliance
- Problem Solving
- Communication skills
- Problem Solving
- Communication skills
Timeline
STORE MANAGER
Porter's Ace Hardware
02.2025 - Current
STORE MANAGER
Westlake Ace Hardware
09.2023 - 01.2025
STORE DIRECTOR
Cosentino's Price Chopper
10.2013 - 08.2023
ASSISTANT STORE MANAGER
Big V Supermarket
11.1989 - 10.2013
High School Diploma -
Plattsburg High School