Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Yanez

San Antonio

Summary

Dedicated educator with a strong focus on enhancing guest satisfaction through exceptional customer service and effective conflict resolution.

Dynamic supervisor with experience in driving store performance and customer satisfaction. Proven ability to train and mentor teams while fostering a collaborative environment that enhances customer engagement and builds lasting relationships.

Resourceful professional skilled in problem-solving and relationship building. Committed to delivering exceptional customer experiences through effective training and engagement strategies, ready to contribute to team success.

Overview

5
5
years of professional experience

Work History

Educator

Lululemon Athletica
San Antonio, TX
10.2024 - Current
  • Enhanced guest satisfaction with exceptional customer service and prompt issue resolution.
  • Delivered exceptional customer service, exceeding member expectations consistently.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Supervisor

Victoria's Secret & PINK
San Antonio, TX
07.2021 - 09.2024
  • Supervised daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented visual merchandising standards to enhance product presentation and drive sales.

Education

Associate of Arts - Public Administration

San Antonio College
San Antonio, TX
12-2022

Bachelor of Arts - Public Administration

The University of Texas At San Antonio
San Antonio, TX
12-2026

Skills

  • Problem-solving
  • Team collaboration
  • Relationship building
  • Customer service and engagement

Timeline

Educator

Lululemon Athletica
10.2024 - Current

Supervisor

Victoria's Secret & PINK
07.2021 - 09.2024

Bachelor of Arts - Public Administration

The University of Texas At San Antonio

Associate of Arts - Public Administration

San Antonio College