Emily Ykimoff
Jackson,MI
Summary
Dynamic and customer-focused bartender with proven success at Foundry Nightclub, adept at enhancing guest experiences through exceptional service and relationship building. Skilled in cash handling and inventory management, I thrive in fast-paced environments, consistently receiving positive feedback and increasing repeat clientele through engaging interactions and attentive service.
Overview
10
10
years of professional experience
Work History
Bartender
Foundry Nightclub
Jackson, MI
01.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Food and Beverage Server
Ichiban Japanese Steakhouse Jackson
Jackson, MI
06.2015 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Addressed and handled customer complaints in polite and professional manner.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
Education
Criminal Justice
Jackson College
Jackson, MI06.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Handling difficult customers
- Memory retention
- Professional appearance
- Basic accounting
- Anticipating guest needs
- Courteous
- Outstanding customer service
- Excellent judgment
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Collaboration and teamwork
- Hospitality and guest service
- Calm and composed
- Relationship building
- Good conversationalist
Timeline
Bartender
Foundry Nightclub
01.2018 - Current
Food and Beverage Server
Ichiban Japanese Steakhouse Jackson
06.2015 - Current
Criminal Justice
Jackson College