Emily Zamarripa
Garland,TX
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at Hat Creek Burger. Excelled in enhancing customer satisfaction and employee productivity through effective conflict resolution and performance evaluations. Skilled in fostering a culture of collaboration and continuous learning, significantly improving staffing and service delivery.
Overview
2
2
years of professional experience
Work History
Manager
Hat Creek Burger
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Sachse High School
Sachse, TX06-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Staff development
- Conflict resolution
- Performance evaluations
- Clear communication
- Work prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Hat Creek Burger
02.2023 - Current
High School Diploma -
Sachse High School
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