Emily Zavala
Lompoc,CA
Summary
Detail-oriented Shift Supervisor with nearly 3 years of experience in managing daily operations. Developed strong cash handling skills, problem-solving abilities, and effective multitasking techniques. Committed to maintaining order and ensuring a positive experience for both team members and customers.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Shift Leader
KFC
Lompoc, CA
09.2023 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised team members during shifts to ensure smooth operations.
- Monitored customer service interactions to maintain high standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coordinated daily tasks to optimize workflow across all areas.
- Organized the work environment by delegating tasks to staff.
- Handled cash register and processed transactions accurately.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Lompoc High School
Lompoc, CASkills
- Team leadership
- Customer service
- Cash handling
- Workflow optimization
- Conflict resolution
- Problem solving
- Effective communication
- Team motivation
- Team supervision
Languages
English
Professional
Spanish
Professional
Timeline
Shift Leader
KFC
09.2023 - Current
Lompoc High School