Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Emily Zezza

Pittsburgh,PA

Summary

Qualified facilities manager bringing background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns.

Overview

10
10
years of professional experience

Work History

Facility Coordinator

CBRE-BNY Account
05.2022 - Current


  • Utilizing the SI7 Work Order System daily to efficiently dispatch and monitor work orders and preventive maintenance for in-house engineers and contractors.
  • Actively create purchase orders and process invoices daily using the Coupa finance platform, ensuring accurate financial management.
  • Monitoring and reviewing daily KPI reports.
  • Responding promptly to urgent facilities issues to maintain seamless operations.
  • Providing guidance and support to colleagues on facilities-related inquiries, fostering a collaborative work environment
  • Handles contract renewals and managing expense reports for building engineers.
  • Conducts semi-annual audits to maintain compliance and accuracy.
  • Collaborates with the contractors to enhancing operational efficiency.
  • Assist the project management teams with contributing to sustainability initiatives such as signage, composting, and furniture donations.
  • As well as being skilled in JDE Oracle Software & GRMS.

Server/Customer Service Lead Trainer

The Urban Tap
08.2020 - 01.2023
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee and customer safety and satisfaction
  • Train and educate all new employees on proper serving etiquette and restaurant procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..


Server

Burgatory
07.2017 - 02.2020
  • Maintained a friendly and positive attitude towards guests in order to build and enhance relationships and customer loyalty
  • Memorized menu items and drink specials to give individualized recommendations to guests during their visit
  • Assisted with training of new employees on serving etiquette.

Sales Associate

Forever 21
06.2014 - 07.2016
  • Engaged with customers to effectively build rapport and lasting relationships
  • Helped customers locate products and checked store systems for merchandise at other locations
  • Boosted sales by conferring with customers to evaluate purchase requirements and best-fit company offerings
  • Prepared large cash deposits with zero discrepancies.

Server

Dorothy 6 Blast Furnace
07.2016 - 08.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Maintained knowledge of rotating menu including drink specials
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Assisted with bartending needs, such as preparing drinks, checking identification, and monitoring patrons for alcohol intake at appropriate levels.

Education

Accounting And Finance -

Community College of Allegheny County
Pittsburgh, PA
09.2025

High School Diploma -

Pittsburgh Allderdice High School
Pittsburgh, PA
06.2014

Skills

    Work Order Management

    Financial Analysis

    Building Maintenance

    Multitasking Abilities

    Conflict Resolution

Volunteer Experience

  • I have a passion for helping people. Every year during the holiday season, I work with the Red Door program which is an organization that caters towards people who are homeless.
  • I was very active in church's pre-school program in which I would volunteer every summer to help children transition back into class.

Timeline

Facility Coordinator

CBRE-BNY Account
05.2022 - Current

Server/Customer Service Lead Trainer

The Urban Tap
08.2020 - 01.2023

Server

Burgatory
07.2017 - 02.2020

Server

Dorothy 6 Blast Furnace
07.2016 - 08.2017

Sales Associate

Forever 21
06.2014 - 07.2016

High School Diploma -

Pittsburgh Allderdice High School

Accounting And Finance -

Community College of Allegheny County

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Emily Zezza