Emily Zwolak
Pharmacy Operations Manager
Jackson
Summary
Operations-focused pharmacy leader with 4+ years of experience managing high-volume pharmacy services, driving compliance, vendor relations, and SOP optimization. Proven track record in leading cross-functional teams, enhancing patient experience, and executing training programs. Currently pursuing an MBA and seeking to transition into the pharmaceutical industry to apply strategic operations skills in a mission-driven, patient-first environment.
Overview
6
6
years of professional experience
Work History
Operations and Marketing Specialist
Tasty Treats
01.2025 - Current
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Delivered comprehensive market research reports that guided executive decision-making processes.
Pharmacy Operations Manager
Walgreens
05.2021 - Current
- Led daily pharmacy operations for a high-volume retail location serving 500+ patients/week, focusing on efficiency, compliance, and customer experience.
- Directed a team of 10+ staff, including pharmacists and technicians, ensuring ongoing training, SOP adherence, and regulatory compliance.
- Collaborated with district and regional leadership to optimize workflow, budgeting, inventory management, and vendor relationships.
- Spearheaded local patient engagement initiatives, improving customer satisfaction scores by 20% year-over-year.
- Managed third-party insurance relationships and resolved escalated coverage issues to maintain seamless patient access.
- Conducted performance audits and implemented continuous improvement strategies to align with corporate KPIs.
- Supported rollout of new service offerings including immunizations, clinical consults, and automation technologies.
- Facilitated cross-functional coordination with legal, HR, and compliance teams for training and policy enforcement.
Emerging Store Manager
Walgreens
06.2019 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Mangement And General Business
Kean University
Union, NJ05-2025
Skills
- Pharmacy Operations Management
- SOP Development & Compliance
- Vendor & Partner Management
- Cross-Functional Collaboration
- Patient Support Strategy
- Team Leadership & Training
- Project Management
- Microsoft Excel, PowerPoint, Word
Timeline
Operations and Marketing Specialist
Tasty Treats
01.2025 - Current
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Emerging Store Manager
Walgreens
06.2019 - 05.2021
Bachelor of Science - Mangement And General Business
Kean University
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