Emily A. Lilly
Carlisle,PA
Summary
Dedicated customer focused professional with over five years customer service experience in fast paced, high-stress environments seeking part-time opportunity. Recognized for outstanding service and effective communication. Easily learns new tasks, readily applies and adapts to change positively.
Overview
7
7
years of professional experience
Work History
Household Manager
Self-Employed
09.2019 - Current
- Schedule appointments for medical, dental and self-care needs.
- Perform cleaning and organization duties.
- Manage day-to-day activities of home to ensure youth development.
Front Desk Agent
Holiday Inn Express & Suites
08.2018 - 09.2019
- 1 responsibility is guest satisfaction through a high level of customer service
- Checking guests in/out in a timely manner
- Answering phones promptly while properly redirecting calls
- Assisting guests with reservations & cancellations queries
- Handling of cash/Night audit
- Managing guest complaints independently to include house cleaning and maintenance
Iron Skillet
08.2017 - 05.2018
- Ensured diners enjoyed their meals to include handling complaints
- Greeted customers
- Took orders/Serving customers
- Cashiered/Settled drawer
Front Desk Agent
06.2016 - 06.2017
- 1 responsibility is guest satisfaction through a high level of customer service
- Checked guests in/out in a timely manner
- Answered phones promptly while properly redirecting calls
- Assisted guests with reservations & cancellations queries
- Managed guest complaints
- Trained on night audit & fire drills
Education
High School Diploma -
Carlisle Area High School
Carlisle, PASkills
- Corrective Actions
- Guest Flow
- Ability to Lift 30 Pounds
- Front Desk Management
- Hotel Reservations
- Conflict Mediation
Timeline
Household Manager
Self-Employed
09.2019 - Current
Front Desk Agent
Holiday Inn Express & Suites
08.2018 - 09.2019
Iron Skillet
08.2017 - 05.2018
Front Desk Agent
06.2016 - 06.2017
High School Diploma -
Carlisle Area High School
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