Emily Anne Powroznik

• Supervised daily clerical operations, ensuring accuracy and timeliness of work.
• Supervised clerical staff and ensured efficient workflow operations.
• Supervised and trained clerical staff to ensure efficient and accurate operations.
• Managed scheduling and assigned tasks to team members effectively.
• Trained new employees on departmental procedures and policies.
• Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
• Delegated work to staff, setting priorities and goals.
• Addressed personnel issues such as disciplinary action, grievances, staffing needs.
• Coordinated interdepartmental communication, improving service delivery efficiency.
• Coordinated with other departments to ensure proper communication between all areas of the organization.
• Monitored and analyzed workflow processes of the clerical department.
• Investigated any discrepancies that arose during daily operations.
• Used judgment and initiative in handling confidential matters and requests.
• Served as the primary point of contact for clients visiting the office.
• Issued EBT cards, processed applications for benefits for clients.
• Resolved client and case issues promptly, enhancing customer satisfaction.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Guided employees in handling difficult or complex problems.
• Delaware County Assistance Office
• Guided employees in handling difficult or complex problems.

• Trained and mentored staff to enhance customer service skills.
• Fostered relationships with customers driving loyalty and repeat business through personal service.
• Coached associates to meet company standards and achieve sales goals.
• Established customer service standards and monitored staff compliance.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Coached associates to company standards to help make goals.
• Coordinated staff schedules to optimize coverage during peak hours.
• Worked in Wilmington, DE location
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delegated work to staff, setting priorities and goals.
• Assisted in Hiring and training new associates.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Sold to customers, Led daily operations.
• Prioritized product and replenished the sales floor.
• Oversaw repairs and organized special events.
• Developed weekly work schedules for store personnel to ensure optimal floor coverage.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Updated and maintained store signage and displays.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Organized promotional events to increase product awareness.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Organized promotional events that enhanced product visibility and customer engagement.
• Certified in Diamontology and Gemology.
• Maintained updated knowledge through continuing education and advanced training.

Analyzed key performance indicators to identify effective strategies.

• Oxford Pa
• Supervised daily operations including scheduling shifts, assigning duties.
• Managed customer inquiries, resolving issues, and ensuring satisfaction consistently.
• Trained and mentored staff on product knowledge and sales techniques.
• Resolved conflicts between team members in an effective manner.
• Delegated work to staff, setting priorities and goals.
• Collaborated with management on developing strategic plans for achieving business goals.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.

• Sold to customers and coached associates to meet company standards and achieve sales goals.
• Served as a jean expert, providing guidance to customers on fitting and styling.
• Assisted in managing daily store operations and team performance.
• Trained new staff on customer service and sales techniques.
• Coordinated merchandise displays to enhance visual appeal and brand alignment.
• Oversaw inventory management, ensuring stock levels met customer demand.
• Implemented loss prevention strategies to minimize shrinkage and protect assets.
• Engaged with customers to resolve issues and promote loyalty program participation.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures and reconciled discrepancies.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed monthly sales and performance reports to inform operational planning and strategic decisions.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Prepared staff work schedules and assigned team members to specific duties.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Led sales team to enhance customer engagement and drive revenue growth.
• Fostered a positive store environment through effective team communication and support.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Monitored daily performance of the sales team to ensure targets were met or exceeded.

• Sold products to customers while coaching associates to meet company standards and achieve sales goals.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Assisted in managing daily store operations and staff scheduling.
• Trained and developed team members on customer service standards.
• Monitored sales performance and provided actionable feedback to enhance team results.
• Prioritized product placement and replenished sales floor to ensure optimal customer experience.
• Coordinated inventory management and stock replenishment processes.
• Handled customer inquiries and resolved issues effectively.
• Ensured compliance with company policies and procedures during store operations.
• Conducted precise bra measurements for customers to ensure proper fit and satisfaction.

• Greeted visitors and provided them with assistance.
• Managed incoming phone calls and directed inquiries to appropriate staff members.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support for church activities and community outreach programs.
• Coordinated communication between parish staff, volunteers, and community members.

• Welcomed customers, Advised customers on products and purchase selections.
• Executed bra measurements to enhance customer fit and satisfaction, contributing to store sales goals.
• Processed transactions accurately using point-of-sale systems.
• Promoted additional services such as loyalty programs or delivery options.
• Built rapport with customers through friendly conversations about their shopping needs.
• Maintained current store, product, and promotional knowledge to drive consistent sales.
• Collaborated with team members to achieve sales goals.
• Maintained cleanliness and organization of the sales floor environment.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Managed multiple tasks simultaneously while ensuring accuracy at all times.
• Calculated pricing, applied discounts, and collected payments to process transactions.
• Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
• Cultivated strong customer relationships through attentive service and personalized product recommendations.

• Welcomed customers, Advised customers on products and purchase selections.
• Processed payments and totaled purchases via various payment methods.
• Contributed to store reaching goals.
• Media PA

• Collaborated with researchers, administrative staff, and health professionals to support clinical operations.
• Assisted in patient intake and data entry for reproductive health services.
• Provided support in Elkins Park, PA
• Helped organize educational materials on reproductive health for patient consultations.
• Organized educational materials on reproductive health, enhancing resources available for patient consultations.
• Supported laboratory staff in preparing samples for hormonal testing procedures.
• Provided administrative support by scheduling appointments and managing office supplies.
• Assessed company operations for compliance with safety standards.
• Facilitated patient intake and accurate data entry for reproductive health services to streamline operational processes.

• Operated cash register, change machine and lottery machine.
• Processed customer orders accurately and efficiently at the counter.
• Greeted customers and provided friendly customer service.
• Provided customer service by addressing inquiries and resolving issues promptly.
• Trained new staff on counter operations and customer interaction techniques.
• Trained fellow counter clerks on effective customer service techniques.
• Assisted in training new counter clerks on register operations and company policies.
• Adhered to food service sanitation guidelines and standards.
• Balanced cash drawer at end of shift to ensure accuracy of funds received.
• Verified that all items purchased were rung up correctly on the register.
• Processed order transactions and handled debit and cash operations.
• Answered telephones to process and troubleshoot food orders.