Emily C. Monnette
New Richmond,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Interested in learning new skills and willing to further knowledge base to secure long term employment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
STNA
The Lodge Nursing And Rehab Center
07.2023 - Current
- Assist residents with daily living activities
STNA
Siena Gardens
10.2022 - 07.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
STNA
S.E.M Haven Health and Residential Care Center
02.2021 - 04.2022
- providing care to residents and assisting with their daily living needs
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Concentrix
10.2019 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
STNA
Villa Georgetown
04.2019 - 08.2019
- Assisted residents with daily living activities
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Silk Screen Printer
Patriot Signs and Screen Printing
09.2018 - 04.2019
- Screen printing, Embroidery and Sign making
- Prepared new color formulations and accurately replicated colors.
- Started and controlled machines and equipment to process and finish fabric or other textile goods.
- Reviewed display and control panel information to determine root causes of equipment problems.
Teller
Atomic Credit Union
07.2018 - 09.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
STNA
Ohio Veterans Home
06.2017 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Sales Agent
RDI
03.2016 - 08.2016
- Received several awards for top sales in the sales department.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted outbound customers with questions and orders once order was secured
- Explained features and advantages of DirecTV products or services to promote sales.
Education
Healthcare
Southern Hills Career And Technical Center
Georgetown, Ohio05.2016
High School Diploma -
Eastern Local High School
Sardinia, Ohio05.2016
Skills
- SOFTWARE/SYSTEM SKILLS
- Computer literate and able to navigate and understand programs
- Microsoft Office
- Excel
- Sign Wizard Pro (graphics design program for sign-making and screen-printing)
- Point Click Care Charting Programs
- Avid reader
- Privacy and Confidentiality
- Sales Expertise
- Typing Proficiency
Accomplishments
- Participated in 4-H for 9 years, raising and showing animals
- Participated in Softball for 4 years
- Past president of HOSA (Health Occupations Students of America).
Certification
- STNA - State Tested Nursing Assistant
- CPR
Timeline
STNA
The Lodge Nursing And Rehab Center
07.2023 - Current
STNA
Siena Gardens
10.2022 - 07.2023
STNA
S.E.M Haven Health and Residential Care Center
02.2021 - 04.2022
Customer Service Representative
Concentrix
10.2019 - 02.2020
STNA
Villa Georgetown
04.2019 - 08.2019
Silk Screen Printer
Patriot Signs and Screen Printing
09.2018 - 04.2019
Teller
Atomic Credit Union
07.2018 - 09.2018
STNA
Ohio Veterans Home
06.2017 - 04.2018
Sales Agent
RDI
03.2016 - 08.2016
Healthcare
Southern Hills Career And Technical Center
High School Diploma -
Eastern Local High School
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