Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Service Advisor
Feyer Ford & Mercury
12.2021 - Current
Examined service history and provided initial inspection of vehicle to identify issues.
Maintained high customer satisfaction standards to meet or exceed targets.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Maintained up-to-date knowledge of product and service changes.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Waitress
Deadwood
08.2020 - 12.2022
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Increased sales significantly by upselling higher-end products to customers.
Greeted new customers, discussed specials, and took drink orders.