Emily Castleberry
Kilgore
Summary
Compassionate and driven professional with a strong background in customer service, childcare, healthcare, and sales. Currently pursuing a Master’s degree in Clinical Mental Health Counseling, bringing a unique blend of empathy, organizational skills, and leadership to every role. Adept at multitasking, adapting to high-pressure environments, and delivering consistent, quality service with a person-centered approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
The Wood Group
Tyler, TX
02.2026 - Current
- Assisted in the implementation of individualized treatment plans for patients with behavioral health needs.
- Monitored patient behavior and reported changes to clinical staff to ensure appropriate interventions.
- Maintained accurate documentation of patient progress and interventions in electronic health records.
- Collaborated with multidisciplinary teams to develop and adjust treatment strategies based on patient feedback.
Independent Shopper & Delivery Driver
Spark
09.2021 - Current
- Provide timely and accurate grocery delivery services with a focus on customer satisfaction.
- Effectively manage time, routes, and multiple orders simultaneously.
- Managed order fulfillment processes to ensure timely delivery of groceries.
- Optimized shopping routes to enhance efficiency and reduce delivery times.
Student & Household Manager
Myself
Kilgore, TX
01.2018 - Current
- Balanced full-time academic responsibilities while managing household duties and family care.
- Collaborated on group projects, enhancing teamwork and communication skills.
- Conducted research to support academic assignments, improving analytical abilities.
- Developed presentations using PowerPoint to effectively convey complex ideas.
- Organized study groups, fostering peer learning and collaboration among classmates.
Super Sitter – Childcare Attendant
Crunch Fitness
Longview, TX
12.2020 - 04.2021
- Ensured a safe, engaging, and clean environment while communicating effectively with parents.
- Supervised children in safe, engaging environments during fitness classes.
- Developed and implemented age-appropriate activities that promoted physical activity and social interaction.
- Communicated effectively with parents regarding child progress and behavioral issues.
Sales Associate
Dillard’s
Longview, TX
06.2017 - 12.2017
- Delivered personalized customer service, leading to repeat business and customer loyalty.
- Exceeded daily sales targets and contributed to visually appealing merchandise displays.
- Trained and delegated tasks to team members to maintain efficiency and morale..
- Assisted in visual merchandising to maintain appealing store displays and optimize product placement.
Server
Kobee
Longview, TX
11.2016 - 04.2017
- Maintained high service standards in a fast-paced environment.
- Collaborated with kitchen staff to optimize food delivery timing and quality.
- Developed and maintained positive relationships with regular customers for enhanced loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Home Healthcare Provider
ResCare
Jeffersonville, IN
06.2016 - 08.2016
- Supported individuals with physical and intellectual disabilities through daily living tasks.
- Administered medications, prepared meals, assisted with hygiene, and maintained detailed documentation across shifts.
- Provided compassionate care to clients, ensuring comfort and safety in daily living activities.
- Assisted clients with personal hygiene, grooming, and mobility support to enhance quality of life.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ10-2027
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ12-2023
Skills
- Emotional Intelligence & Patient Care
- Time Management & Multitasking
- Childcare & Family Support
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Cash Handling & Sales Techniques
- Medication Administration & Medical Terminology
- Communication & Collaboration
- Software Troubleshooting & Typing (WPM)
- Laboratory Experience & Technical Procedures
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health support
- De-escalation strategies
- Client transportation
- Crisis handling
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
- Microsoft Office Specialist (Active since 2015)
- Valid Driver’s License
- CPR
Timeline
Behavioral Health Technician
The Wood Group
02.2026 - Current
Independent Shopper & Delivery Driver
Spark
09.2021 - Current
Super Sitter – Childcare Attendant
Crunch Fitness
12.2020 - 04.2021
Student & Household Manager
Myself
01.2018 - Current
Sales Associate
Dillard’s
06.2017 - 12.2017
Server
Kobee
11.2016 - 04.2017
Home Healthcare Provider
ResCare
06.2016 - 08.2016
Bachelor of Science - Psychology
Grand Canyon University
Master of Science - Clinical Mental Health Counseling
Grand Canyon University