Concerts and music festivals
Hi, I’m
Emily Christensen
Canton,MI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
years of professional experience
Work History
Breadless
General Manager of Food Service
08.2023 - 06.2024
Job overview
- Increased customer satisfaction by .6⋆ to 4.8⋆ by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale, improving communication and collaboration and lowering turnover rate.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Managed all cash handling/banking, introducing the cash management system currently in use at all locations.
- Handled all employee scheduling for the store, our Comerica booth, and our weekly pop-ups.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
Salt + Ko
Event Coordinator
03.2023 - 08.2023
Job overview
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Trained and supervised event staff, and created the staff training manual still in use today.
Key Bank
Teller
07.2022 - 02.2023
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Little Caesars
General Manager of Food Service
05.2021 - 07.2022
Job overview
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
- Implemented employee scheduling strategies that ensured adequate coverage during peak hours without incurring excessive labor costs.
- Reduced employee turnover rates by creating a supportive work culture that recognized hard work and dedication among staff members.
- Collaborated with upper management to develop long-term growth plans for the store, including expansions and potential event opportunities.
Jimmy John's
General Manager of Food Service
12.2016 - 04.2021
Job overview
- Ensured that my location(s) were following all guidelines set by the company to uphold our brand standard.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Managed financial aspects of my location(s) including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
Eastern Michigan UniversityYpsilanti, MI
Some College Education - 2.5 Yrs from General Studies
University Overview
- Sigma Nu Phi Executive Board Member
- Club Softball Team Member
- Member of EMU Honors College during attendance
Addison High SchoolAddison, MI
05.2015
University Overview
- 4.0 GPA
- Ranked in Top 5% of class
- NHS Member
- Elected to President for Student Council in 2015
Skills
Operations Management
Cost Control
Creativity and Innovation
Scheduling and Rostering
Team Development
Customer Service
Purchasing
Staff Supervision
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Paid time offWork-life balanceCompany CultureCareer advancementPaid sick leaveFlexible work hoursInterests
Reading books
Watching TV with my husband
Taking our dogs to the dog park
Timeline
General Manager of Food Service
Breadless
08.2023 - 06.2024
Event Coordinator
Salt + Ko
03.2023 - 08.2023
Teller
Key Bank
07.2022 - 02.2023
General Manager of Food Service
Little Caesars
05.2021 - 07.2022
General Manager of Food Service
Jimmy John's
12.2016 - 04.2021
Eastern Michigan University
Some College Education - 2.5 Yrs from General Studies
Addison High School
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