Emily E. Thornton
San Diego,CA
Summary
Thorough Account Manager with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Account Manager / Associate Account Manager
Lockton
San Diego, CA
06.2024 - Current
- Manage a portfolio of client accounts, serving as the primary point of contact for day-to-day needs, renewals, and ongoing relationship management
- Partner with internal teams and external carriers to resolve issues quickly, coordinate deliverables, and ensure a high level of client service
- Build strong client relationships through proactive communication and follow-through, helping drive client satisfaction and retention
Program Manager (Client-Facing)
Advantexe Learning Solutions
San Diego, CA
03.2023 - 12.2023
- Managed client accounts as primary point of contact
- Led onboarding and ensured successful delivery
Healthcare Consulting Intern
Todd Strategy Group
Washington, DC
05.2022 - 09.2022
- Delivered policy insights and research for clients
- Created client-facing materials on Medicare Advantage
Administrative Assistant
Marvin J. Perry & Associates
Washington, DC
06.2021 - 06.2022
- Supported client operations and ensured data accuracy
- Assisted with materials for client presentations
Education
M.S. - Health Administration
University of Maryland, College Park
01-2023
B.S. - Community Health
University of Maryland, College Park
01-2020
Skills
- Customer Success
- Account Management
- Client Retention
- Stakeholder Management
- Renewal Strategy
- Data Analysis
- Client Communication
- Project Management
Timeline
Account Manager / Associate Account Manager
Lockton
06.2024 - Current
Program Manager (Client-Facing)
Advantexe Learning Solutions
03.2023 - 12.2023
Healthcare Consulting Intern
Todd Strategy Group
05.2022 - 09.2022
Administrative Assistant
Marvin J. Perry & Associates
06.2021 - 06.2022
B.S. - Community Health
University of Maryland, College Park
M.S. - Health Administration
University of Maryland, College Park