Emily Hernandez Palen
Silver Spring,MD
Summary
Reliable Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of resident management. Experienced in clerical and administrative tasks such as inventory, opening and closing procedures and effective problem solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Commodore Management
Silver Spring , MD
12.2019 - Current
- Work hand in hand with property manager to Solve any major tenant and employee conflicts and issues with work orders or payment .
- Oversee monthly collections of over $100,000.00 in funds, maintaining high payment rates by establishing positive relationships with tenants.
- Keep records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Validate rental eligibility by using Commodore Management's verification process. Which in return increased our monthly rent payment submission by 50% and kept our turn over rates low.
- Keep accurate records of all resident and tenant correspondence.
- Resolve conflicts between tenants regarding noise, encroachments and parking.
- Review invoices and Calculate expenses to send over to accounting department for processing.
Hair Stylist
Self- Employed
Silver Spring, MD
01.2016 - Current
- I create content for my online portfolio, which has increased my clientele throughout the years.
- Schedule customer appointments and rearranged individual time slots to meet demand.
- Worked with men, women and children which in return increased my sales by 20%.
- Recorded client payments and payment information daily with 100% accuracy rate.
Phone Receptionist
Permaloc Security
Silver Spring, MD
07.2018 - 01.2019
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Operated computers and fax machines to send and receive messages to customers and coworkers
- Collected personal information from customers to accurately document requests
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Managed 10-line system to handle more than 100 incoming calls per day
Teller
Wells Fargo
Silver Spring, MD
09.2017 - 06.2018
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Processed quarterly Vault and ATM audits with zero error rate
- Maintained balancing record with 85% rate of accuracy
- Promoted products or services to each customer to consistently achieve sales targets
- Identified sales opportunities and referred customers to branch partners in financial services
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Rapidly and efficiently prepared customer and ATM cash and change orders
Education
Cosmetology Liscence - Cosmetology
Hair Academy
New Carollton 05.2019
High School Diploma -
Northwood High School
Silver Spring, MD2013
Skills
- Organized
- Team player
- Trustworthy
- Committed
- Extroverted
- Editing
- Data entry
- Credit card processing
- Call center experience
- Technologically savvy
- Bilingual ( English and Spanish)
- Sales expertise
- Office equipment proficiency
- Retail sales customer service
- Relationship Building
Timeline
Assistant Property Manager
Commodore Management
12.2019 - Current
Phone Receptionist
Permaloc Security
07.2018 - 01.2019
Teller
Wells Fargo
09.2017 - 06.2018
Hair Stylist
Self- Employed
01.2016 - Current
Cosmetology Liscence - Cosmetology
Hair Academy
High School Diploma -
Northwood High School
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