Emily Jade Swanagon
Aurora,CO
Summary
Diligent Hospitality Worker with great people skills and 4 years of experience in various professional settings. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
3
3
years of professional experience
Work History
Reception and Hospitality
Hall & Evans
Denver, Colorado
11.2023 - Current
- Prepared hot and iced beverage set ups for clients and attorneys meetings
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Organized special events such as banquets or corporate functions according to guest specifications.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in escorting clients and ensuring they were comfortable.
Team Member
Chick-fil-A
Aurora, Colorado
07.2023 - 10.2024
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Prepared hot and cold beverages in a fast paced enviromment.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables & vehicles.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Dental EDDA
Scavuzzo Dental Care
Centennial, CO
10.2021 - 07.2023
- Greeted guests warmly and made them feel welcome.
- Coordinated appointment bookings, check-ins, and check-outs.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Ordered supplies necessary for daily operations of the practice.
Education
BBA - Business Administration
Metropolitan State University of Denver
Denver, CO05-2027
Certification - Dental Assisting
Pima Medical Institute
Aurora, CO05-2021
GED -
State of Colorado
Denver05-2020
Skills
- Customer Service
- Decision-Making
- Adaptability
- Problem-Solving
- Active Listening
- Attention to Detail
- BLS
- Guest Relations
- Cleaning and sanitizing
- Health Code Compliance
Timeline
Reception and Hospitality
Hall & Evans
11.2023 - Current
Team Member
Chick-fil-A
07.2023 - 10.2024
Dental EDDA
Scavuzzo Dental Care
10.2021 - 07.2023
BBA - Business Administration
Metropolitan State University of Denver
Certification - Dental Assisting
Pima Medical Institute
GED -
State of Colorado
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