Kayla Artis
Orlando,FL
Summary
Results-driven restaurant manager with a proven track record of excellence in customer service and operational leadership. Leveraging years of industry experience to excel as a poised and dependable shift leader, known for outstanding interpersonal skills and the ability to thrive in fast-paced, dynamic environments. Demonstrates exceptional adaptability in managing evolving priorities while consistently driving process improvements to optimize efficiency and elevate overall performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Clinton Hall Beer Hall & Slate Rooftop
11.2022 - 01.2024
- Working closely with general manager, assisting with tasks from project planning to staff management.
- Managing weekly & monthly inventories for all items in house.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Carefully interviewed, selected, trained, and supervised staff.
General Manager
Clinton Hall Beer Hall
03.2021 - 11.2022
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Drove 15% increase in annual revenue through strategic menu optimization and effective up sell techniques.
Head Hostess
Clinton Hall Beer Garden
06.2020 - 04.2022
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Sales Support Associate
Tiffany & Co.
08.2021 - 03.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
Fashion Show Production Head Assistant
Barbara Tfank
09.2018 - 02.2020
- Assisted designer at fashion show, tracking accessories and dressing models.
- Worked with photographers and stylists to showcase products for optimal visibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Provided sample garments, and arranged for showings of sample garments at sales meetings or fashion shows.
Education
Some College (No Degree) - Architectural Technology
NYC College of Technology
Brooklyn, NYSkills
- Health Code Compliance
- Operations & Inventory Management
- Staff Supervision
- Product Knowledge
- Computer Proficiency
- Client Relations
Certification
- Customer Service Call Center Certificate
CVS Health - Coursera, 2024
- Food Manager Certificate
AAA Food Handler - Florida, 2024
- TIPS Certificate
Liquor Authority - NY State of Opportunity, 2023
Timeline
Assistant General Manager
Clinton Hall Beer Hall & Slate Rooftop
11.2022 - 01.2024
Sales Support Associate
Tiffany & Co.
08.2021 - 03.2022
General Manager
Clinton Hall Beer Hall
03.2021 - 11.2022
Head Hostess
Clinton Hall Beer Garden
06.2020 - 04.2022
Fashion Show Production Head Assistant
Barbara Tfank
09.2018 - 02.2020
Some College (No Degree) - Architectural Technology
NYC College of Technology
- Customer Service Call Center Certificate
CVS Health - Coursera, 2024
- Food Manager Certificate
AAA Food Handler - Florida, 2024
- TIPS Certificate
Liquor Authority - NY State of Opportunity, 2023
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