Emily K Day
Austin,,TX
Summary
Dedicated and results-driven professional with a proven track record in the non-profit sector and extensive experience in delivering exceptional customer service. Committed to making a positive impact through innovative solutions with a passion for community engagement. Seeking a dynamic organization committed to making a difference.
Overview
9
9
years of professional experience
Work History
Seasonal Customer Service Representative
Minted
08.2023 - 01.2024
- Corresponded with customers in Salesforce daily via email and phone.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Floral Designer & Gardener
Freelance / Contract
09.2021 - 08.2023
- Worked for multiple designers in the wedding industry, creating arrangements and installations for high-end clientele throughout the NYC area.
- Worked as a gardener and plant expert on a contract basis, executing a wide range of horticultural tasks at event venues, parks, campuses, plant nurseries, and restaurants.
Customer Success Associate
SproutVideo
02.2020 - 09.2021
- Corresponded with customers daily via email and live chat within Zendesk, answering inquiries and finding solutions to problems as quickly as possible.
- Provided excellent customer support to ensure 100% customer satisfaction.
- Worked closely with the development team to troubleshoot all issues for customers, filtering and logging product requests and bug tickets in Jira.
Greenmarket Manager
GrowNYC
06.2019 - 01.2020
- Oversaw farmers market set up and break downs, completed daily reports about vendors, and resolved conflicts in the markets.
- Updated social media pages daily with market event photos and videos.
- Managed market volunteers, providing tasks and supervision for their shifts.
- Planned and conducted cooking demonstrations and other promotional market events.
- Educated the public on a variety of food access and incentive programs.
Spring Project Coordinator
Brooklyn Community Services
02.2019 - 06.2019
- Organized, led, and supervised BCS's Spring Into Action community volunteer events, which included seed planting, gardening, and weeding around city parks.
- Managed BCS social media pages with photos and videos of volunteer projects, as well as information about future volunteer events.
Customer Success Analyst
Ombud
10.2016 - 01.2019
- Corresponded with clients daily via email and Zendesk, responding to and maintaining support tickets.
- Worked with the product team to conduct regression testing on a weekly basis, filtering and logging product requests and bug tickets in Jira.
- Conducted office management duties, such as office inventory and event planning.
- Prepared internal reports and analyses based on data from different areas.
Environmental Educator and Outreach Coordinator
San Francisco Recreation & Parks Department
09.2015 - 09.2016
- Led students in grades two through twelve on field trips throughout San Francisco parks with the Youth Stewardship Program, which focused on connecting students to nature through informal science education and hands-on restoration projects.
- Created the monthly newsletter outlining future events as well as monthly accomplishments and news.
- Coordinated all outreach aspects of the Youth Stewardship Program and the volunteer department, from managing social media accounts and blogs to recruiting volunteers.
- Supervised volunteer projects on a weekly basis, organizing tasks such as seed planting, invasive species removal, and general horticulture tasks around various parks.
Social Media Intern
Sierra Club
08.2014 - 09.2015
- Created informative posts for the Beyond Coal Campaign's Twitter, Facebook, and Instagram pages, highlighting upcoming events and sharing information about the campaign.
- Boosted campaign awareness by creating and scheduling engaging content across various social media platforms.
Education
Bachelor of Arts - Environmental Sustainability
University of Oklahoma
2015
Skills
- Volunteer Management
- CRM Software
- Data Analysis
- Project Management
- Microsoft Office Suite
- Social Media Management
- Email Marketing
- Gardening and Landscaping
- Event Planning
- Editing and proofreading
Timeline
Seasonal Customer Service Representative
Minted
08.2023 - 01.2024
Floral Designer & Gardener
Freelance / Contract
09.2021 - 08.2023
Customer Success Associate
SproutVideo
02.2020 - 09.2021
Greenmarket Manager
GrowNYC
06.2019 - 01.2020
Spring Project Coordinator
Brooklyn Community Services
02.2019 - 06.2019
Customer Success Analyst
Ombud
10.2016 - 01.2019
Environmental Educator and Outreach Coordinator
San Francisco Recreation & Parks Department
09.2015 - 09.2016
Social Media Intern
Sierra Club
08.2014 - 09.2015
Bachelor of Arts - Environmental Sustainability
University of Oklahoma
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