Hi, I’m
EmilyLyn Hughes
Tampa,FLORIDA
Summary
Dynamic leader with proven expertise in staff training and inventory management, honed at Imperial Draft Beer. Excelled in building customer relationships and enhancing guest experiences, achieving a significant improvement in staff onboarding efficiency. Skilled in team leadership and issue resolution, I drive operational excellence and revenue growth through innovative strategies and exceptional service standards.
Overview
3
years of professional experience
1
Certification
Work History
Imperial Draft Beer
Bar Manager
09.2023 - Current
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Acropolis Greek Taverna
Server/Assistant Bartender
06.2022 - 11.2023
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Cafe Zorba
Restaurant Manager
11.2022 - 07.2023
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Broadway Diner
Server
10.2021 - 06.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Perkins Restaurant & Bakery
Server
05.2021 - 10.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
USF , Tampa
Bachelor of Science from Business Administration And Management
12.2026
USF , Tampa, FL
Associate of Science from Health Sciences
05.2023
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Inventory Management
- Staff Scheduling
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Issue Resolution
- Sales Promotion
Certification
Serve Safe Food/ Beverage handling
Serve safe Alcohol
Timeline
Bar Manager
Imperial Draft Beer
09.2023 - Current
Restaurant Manager
Cafe Zorba
11.2022 - 07.2023
Server/Assistant Bartender
Acropolis Greek Taverna
06.2022 - 11.2023
Server
Broadway Diner
10.2021 - 06.2022
Server
Perkins Restaurant & Bakery
05.2021 - 10.2021
USF
Bachelor of Science from Business Administration And Management
USF
Associate of Science from Health Sciences
Serve Safe Food/ Beverage handling
Serve safe Alcohol
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