Emily Rudicil
Front Desk Supervisor
Beloit,WI
Summary
Enthusiastic Front Desk Supervisor at Fairfield Inn and Suites Marriott. Recognized for Visit Beloit's 2025 Outstanding Frontline Employee of the Year; I have enhanced guest relations with guests and am devoted to delivering exceptional service, all while able to resolve challenges with a friendly and naturally empathetic approach.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Fairfield Inn And Suites Marriott
Beloit, WI
03.2023 - Current
- Assist with group inquiries and serve as the main contact for group blocks.
- Coordinate with the sales and general managers to generate group block contracts based on ADR to increase RevPAR.
- Conduct site visits showcasing hotel offerings and amenities.
- Assisted in the creation of promotional materials to increase monthly membership sign-ups.
- Coordinate with upper management on inventory tracking, ordering new supplies.
- Collaborate with upper management on developing a new training guide book for front desk staff.
- Organize staff schedules according to anticipated occupancy and Housekeeping Forecast.
- Issue AR invoices for direct billed corporate accounts.
- Ensure folios are billed correctly and resolve any billing issues or disputes.
- Knowledge of Sertifi to authorize credit cards.
- Assist with the the quarterly GFSA.
- Resolve escalated guest issues professionally, working towards resolution while staying calm.
- Train new staff members on front desk.
- Provided excellent guest service, leading to multiple positive online reviews and repeat business.
Activities Coordinator
Willowbrook Assisted Living
Rockford, IL
12.2019 - 07.2020
- Enhanced patient well-being by leading engaging activities tailored to individual needs.
- Engaged residents through small groups and one-on-one attention
- Communicated regularly with family members and nursing staff about resident participation levels.
- Implemented safety protocols during all activities, minimizing risk of injury for residents.
- Promoted physical fitness among residents through guided exercise classes.
- Promoted mental health through guided activities such as games, music, and cooking.
- Scheduled movies, entertainment, and other special events.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
Dog Daycare Attendant
Dogwood Pet Resort
Loves Park, IL
05.2016 - 10.2018
- Enhanced dog's social skills with structured group play and one-on-one sessions, facilitating better behavior and interaction while pet owners were away.
- Adapted to each dog's unique needs and personality, ensuring tailored approach to care to maximize comfort and happiness.
- Prepared and administered meals and medication, according to specific requirements and schedules.
- Maintained a safe environment by reading the non-verbal cues of the dog.
- Kept cages, kennels, play yards and bowls clean.
- Assisted the groomer in bathing, drying and clipping dogs nails to maintain good grooming standards.
- Ensured a stress-free environment for dogs using patience and skilled handling techniques.
- Kept a record of temperament for both dogs and addressed client concerns.
Education
No Degree - General
Rock Valley College
Rockford, IL 05.2001 -
Skills
Listening and Problem-solving skills
Scheduling and planning
Guest relations
Cash management
POS Systems Operation
Task Delegation
Issue Resolution
Compliance Monitoring
Staff Training and Supervision
Financial Records Oversight
Sales and Upselling
Marketing and Promotions
Timeline
Front Desk Supervisor
Fairfield Inn And Suites Marriott
03.2023 - Current
Activities Coordinator
Willowbrook Assisted Living
12.2019 - 07.2020
Dog Daycare Attendant
Dogwood Pet Resort
05.2016 - 10.2018
No Degree - General
Rock Valley College
05.2001 -