Althia Hemans

• My typical duties include: Graciously greet all visitors and politely assist them, as necessary
• Respond to residents' and family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate
• Promptly answer the telephone, directing calls to appropriate persons or relaying message
• Organize incoming mail and ensure that it is distributed to the appropriate person
• Adheres to all policies and procedures of the company
• Perform other duties as assigned by Business Office Director
• Created and optimized employee schedules to secure proper coverage for all shifts
• Provided concierge services for guests as needed
• Monitored reservations to track incoming parties and special events.

• My typical duties include Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress
• Sending emails, faxing, scanning and filing reports
• Facilitated front desk operations for busy high-volume
• Managed customer complaints and rectified issues to complete satisfaction
• Transferring multiples phone calls to appropriate extensions
• Organize incoming mail and ensure that it is distributed to the appropriate person
• Monitored reservations to track incoming parties and special events
• Adheres to all policies and procedures of the company.
• Maintained computer and physical filing systems
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Graciously greet all Guests s and politely assist them as necessary
• Respond and appropriately handle emergency situations that may arise in a calm, professional manner
• Maintain Guest Register
• Process payments for restaurant purchases
• Stayed abreast of server availability and table turnover to make quick decisions about seating locations
• Managed guest expectations by relaying information regarding hours, wait times and specials
• Helped restaurant staff set up small and large events to coordinate smooth execution
• Supervised activities of dining room staff to maintain service levels and support guest needs
• Communicated with kitchen staff about cook times to foster customer satisfaction
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
• Accommodated guests with children and special needs to promote comfortable dining experience
• Set up and decorated menu marketing boards with current meal and drink specials
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
• Adheres to all policies and procedures of the company.

Facilitated daily training/departmental briefings to ensure staff has up to date knowledge of hotel products, services, pricing and policies

• Conduct performance appraisals of designated staff
• Organized team efforts to maximize production, efficiency and customer satisfaction
• Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items
• Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
• Adhered to all food safety regulations
• Maximized service levels through hands-on leadership
• Established good customer relations and excellent service to build and retain loyal customers
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocol