Amoya Wright
Collingswood,NJ
Summary
Dependable Front Desk Agent recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques that enhance business and team efforts. Hardworking offering years of customer service experience. Highly efficient, productive, and reliable. Seeking to help the companies meet their goals.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Hilton Garden Inn Hotel
Camden, New Jersey
06.2021 - Current
- Coordinated with internal departments to handle wide range of guest needs.
- Provided excellent customer service while upholding company policies.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted guests warmly and efficiently, creating a welcoming atmosphere.
- Managed check-in and check-out processes, ensuring accuracy in guest information.
- Handled reservations using property management systems for streamlined operations.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated team schedules and assigned tasks to optimize workflow efficiency.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
Front desk clerk
Days Inn by Wyndham
Springfield, PA
09.2020 - 04.2021
- Input customer data into the reservation systems and update to reflect room changes.
- Welcome large volume of guests and improve overall customer service.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Issued room keys and escort instructions to bellhops.
Food and Beverage Attendant
Aloft Hotel
Philadelphia, PA
09.2017 - 05.2020
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented process improvements to streamline service workflows, enhancing overall efficiency.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
Education
Diploma -
Y.w.c.a school leavers institute
Kingston 5, Kingston Jamaica06.2015
High school diploma - undefined
Kingston high school
Kingston 5, Kingston Jamaica06.2011
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New providence primary school
Kingston, Kingston Jamaica06.2007
Skills
- Communications
- Ability to work under pressure
- Decision making
- Time management
- Self motivation
- Conflict Resolution
- Leadership
- Speak two different languages
- english/ Creole
- Dependable
- Customer service
- Client and vendor relations
- Documentation and reporting
- Organizational Skills
- Multi-tasking and negotiation
- Problem-solving abilities
- Project management
- Outstanding people skills
Accomplishments
- Supervised team of 10 staff members.
- Promoted from front desk clerk to front desk Supervisor within 2 years of hire due to exceptional job performance.
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
Timeline
Front Desk Supervisor
Hilton Garden Inn Hotel
06.2021 - Current
Front desk clerk
Days Inn by Wyndham
09.2020 - 04.2021
Food and Beverage Attendant
Aloft Hotel
09.2017 - 05.2020
High school diploma - undefined
Kingston high school
undefined
New providence primary school
Diploma -
Y.w.c.a school leavers institute
AWARDS
Employee of the month, Aloft Downtown Philadelphia