Tira Judkins
Montgomery,AL
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Holiday Inn
09.2014 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Performed concierge services for guests as needed
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Certified Recovery Specialist
Aletheia House
02.2022 - 06.2023
- Enhanced client recovery by developing personalized treatment plans tailored to individual needs.
- Facilitated group sessions for improved communication and coping skills among clients..
- Provided crisis intervention services, preventing relapse and promoting safety in critical situations.
- Implemented evidence-based practices to improve success rates of long-term recovery for clients.
- Maintained detailed case notes, ensuring accurate documentation of client progress and treatment adjustments.
Certified Peer Support Specialist
Crisis Center
10.2019 - 06.2023
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
- Devised and enhanced treatment strategies to promote continued progress.
Certified Peer Support Specialist
Counsel On Substance Abuse C.O.S.A
08.2018 - 10.2019
- Transported individual to Meeting locations
- Developed team communications and information for life skills meetings
- Monitored social media and online sources for industry trends.
Education
Associate of Arts -
Radio and Television Broadcasting
Montgomery, ALHigh School Diploma -
Robert E Lee High School
Montgomery, AL05.1992
Skills
- Substance abuse therapy
- Community Resources
- Mental health assessment
- Communications
- Cash Control
- VIP Guest Relations
- Team Building and Supervision
- Reservations Management
- Hospitality Services
- Guest Relations
Certification
Certified Recovery Support Specialist
Timeline
Certified Recovery Specialist
Aletheia House
02.2022 - 06.2023
Certified Peer Support Specialist
Crisis Center
10.2019 - 06.2023
Certified Peer Support Specialist
Counsel On Substance Abuse C.O.S.A
08.2018 - 10.2019
Front Desk Supervisor
Holiday Inn
09.2014 - Current
Associate of Arts -
Radio and Television Broadcasting
High School Diploma -
Robert E Lee High School
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