Crystal Badillo
Cypress,TX
Summary
Compassionate Behavioral Health Worker with a proven track record in delivering comprehensive support to individuals facing mental health challenges. Expertise in crisis intervention, therapeutic techniques, and the formulation of customized treatment plans contributes to enhanced patient outcomes. Collaborative communicator skilled in engaging multidisciplinary teams to maximize care efficacy for diverse populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Manager Supervisor
Care Design New York
The Bronx, NY
07.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored client progress and documented changes in behavior or functioning.
- Assisted individuals with intellectual and developmental disabilities in setting and achieving both long-term and short-term objectives. (OPWDD)
- Facilitated alignment of medical, behavioral, social, and habilitation services with client needs.
- Completed regular training programs designed to promote job performance improvement and personal growth.
Mental Health Case Manager Supervisor
Naica
The Bronx, NY
07.2020 - 07.2024
- Ensured compliance with all regulations pertaining to mental health case management services.
- Supervised, trained, and evaluated case managers in the delivery of services to clients.
- Conducted weekly meetings with case managers to review cases and discuss any issues or concerns.
- Monitored caseloads for timely completion of tasks, and client outcomes.
- Collaborated with other departments within the organization to ensure that all client needs were met.
MANAGER OF YOUTH PROGRAMS
MERCY CENTER
The Bronx, NY
03.2018 - 07.2020
- Oversee and coordinate the operation of all Youth Programs.
- Develop a new literacy initiative for children with low reading levels.
- Recruit, train, and provide task supervision for Youth Programs staff and volunteers.
- Schedules staff to provide adequate coverage for regular workdays, holidays, vacations, leaves, medical appointments, and trips.
- Coordinate services/programs for students with developmental disabilities (OPWDD).
Education
Master of Science - Master of Science in Psychology
University of Phoenix
Tempe, AZ10-2025
Bachelor of Arts - Sociology
SUNY Potsdam
Potsdam, NY05-2018
Associate of Arts - Criminal Justice
Hostos Community College of The City University of New York
The Bronx, NY05-2015
Skills
- Strategy Development
- Behavioral Health Expertise
- Substance abuse therapy
- Mental Health Counseling
- Microsoft Knowledge
- Community Outreach
Certification
- CPR
- F02
- Naloxone Certified
- Food Handler License
- Drivers License
Timeline
Care Manager Supervisor
Care Design New York
07.2024 - Current
Mental Health Case Manager Supervisor
Naica
07.2020 - 07.2024
MANAGER OF YOUTH PROGRAMS
MERCY CENTER
03.2018 - 07.2020
Master of Science - Master of Science in Psychology
University of Phoenix
Bachelor of Arts - Sociology
SUNY Potsdam
Associate of Arts - Criminal Justice
Hostos Community College of The City University of New York
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