Maria Arellano Perez
Las Cruces,NM
Summary
Compassionate Care Manager Supervisor with background in coordinating and managing healthcare services for diverse patient populations. Strengths include strategic planning, leadership, and team coordination, aiming to enhance overall patient care. Previous roles involved creating efficient processes, fostering interdisciplinary communication, and ensuring compliance with healthcare regulations to improve patient outcomes.
Overview
2
2
years of professional experience
Work History
Care Manager Supervisor
Claremedica Healthcare
Miami, FL
02.2025 - 04.2025
- Communicated with patients with compassion while keeping medical information private.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Worked closely with senior management on strategic initiatives related to the overall direction of the department.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Scheduled shifts for care managers according to operational needs while taking into account individual preferences where possible.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
- Developed and implemented care management plan to address needs and goals.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Assisted with onboarding new employees by providing orientation sessions regarding company policies and procedures.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Coordinated comprehensive care plans for individuals across various settings to ensure continuity of care.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Provided leadership support during times of transition or change within the organization.
- Analyzed data from various sources such as surveys or call recordings in order to identify trends or opportunities for improvement in patient services.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Monitored patient outcomes, identifying areas of improvement in service delivery and developing solutions accordingly.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Conducted performance reviews of care managers, providing feedback and guidance to enhance job satisfaction and productivity.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Provided mentorship and coaching to staff in order to develop their skillsets and increase efficiency.
- Explained policies, procedures and services to patients.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Reviewed patient complaints about service delivery or personnel issues, resolving conflicts where possible or escalating them when required.
- Implemented strategies to improve client engagement and adherence to care plans.
- Worked with cross-functional teams to achieve goals.
- Held regular meetings with care managers to discuss progress against goals set out by management.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
Care Manager Supervisor for High Utilizer Program
CareMax Healthcare
Miami, FL
07.2023 - 02.2025
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Assisted with onboarding new employees by providing orientation sessions regarding company policies and procedures.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
- Collaborated with other departments such as marketing or finance in order to ensure that objectives were met across all teams within the organization.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Provided mentorship and coaching to staff in order to develop their skillsets and increase efficiency.
- Maintained accurate records relating to employee performance evaluations, disciplinary actions taken.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Worked closely with senior management on strategic initiatives related to the overall direction of the department.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Held regular meetings with care managers to discuss progress against goals set out by management.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Ensured adherence to clinical policies, procedures, regulations, laws, standards, ethical codes of practice and accreditation requirements.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Communicated with patients with compassion while keeping medical information private.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Analyzed data from various sources such as surveys or call recordings in order to identify trends or opportunities for improvement in patient services.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed training programs for new and existing care managers, ensuring they had the necessary knowledge and resources to effectively perform their duties.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Explained policies, procedures and services to patients.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Provided leadership support during times of transition or change within the organization.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certification - Disease And Polulation Management
State of Utah Department of Health
Salt Lake City, UT02-2020
Certificate of Technical Studies - Linguistics Certification of Medical Interpreter
State of Utah Department of Health
Salt Lake City, UT08-2019
Certificate of Technical Studies - Physical Therapy
Institute of Professional Practical Therapy
Los Angeles, CA03-2001
Certification As Medical Assistant - Medical Assistant
Bryman College
Los Angeles, CA09-1997
Skills
- Care plan development
- Regulatory compliance
- Patient advocacy
- Data analysis
- Chart auditing
- Customer relationship management
- Interdisciplinary collaboration
- Employee training
- Problem resolution
- Mentorship and coaching
- Staff development
- Patient education
- Program management
- Medical chart documentation
- Medication reviews
- Service coordination
- Referral management
- Workflow coordination
- Patient & family support
- Teamwork and collaboration
- Critical thinking
- Performance metrics
- Service utilization improvements
- Process implementation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Care Manager Supervisor
Claremedica Healthcare
02.2025 - 04.2025
Care Manager Supervisor for High Utilizer Program
CareMax Healthcare
07.2023 - 02.2025
Certification - Disease And Polulation Management
State of Utah Department of Health
Certificate of Technical Studies - Linguistics Certification of Medical Interpreter
State of Utah Department of Health
Certificate of Technical Studies - Physical Therapy
Institute of Professional Practical Therapy
Certification As Medical Assistant - Medical Assistant
Bryman College