Emily Singer Kagan
Chesapeake,VA
Summary
Results driven, bilingual professional with a well rounded background in Talent, HR, Communications, Customer Service and Sales. Greatest strengths include building relationships, and using a strategic mindset to consult with others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Talent Activation Specialist
ADP Norfolk, HRO, HCM Field Services
08.2021 - Current
- Implement ADP's Enhanced Talent Suite (ETS), spanning Recruitment, Performance, Compensation, Data Analytics, and Voice of the Employee tools
- Provide strategic Recruitment consultation, crafting Job Descriptions , tailoring career pages, and screening candidates using knockout questions
- Assist HR administrators with setting up and rolling out a wide range of performance reviews, encompassing Annual to Disciplinary Action, and PIPs integrating KPIs, Goals, and Competencies
- Manage TotalSource and Comprehensive Services clients with 100% NPS, including Key Accounts and escalations
- Lead initiatives: set case management standards, onboarded new hires, mentored team members, streamlined Sales TotalSource campaign, and provided insights for Next Gen technology testing
- Collaborated extensively with cross-functional teams.
Client Retention Specialist
ADP, Small Business Services
04.2018 - 08.2021
- Led successful retention initiative, saving small businesses 4.48M dollars and retaining over 2,500 clients
- Provided individual coaching and development to five teams as Loyalty liaison, enhancing quality
- Resolved escalations from ADP Executive Committee, Senior Leadership, Corporate and Legal; collaborated with Service Operations on decisions regarding specific cannabis industry businesses.
Client Support Consultant
ADP, Small Business Services
08.2017 - 04.2018
- Consistently achieved 94-100% overall satisfaction score, reflecting strong customer service performance
- Led de-escalation training and handled intricate cases involving taxes and technical matters
- Collaborated with Loyalty to address feedback from clients and instructed colleagues in achieving key initiatives
- Selected to represent Norfolk office at ADPs First Year Client Experience Kaizen in Parsippany, NJ.
Associate Client Support Consultant
ADP Norfolk, Small
08.2016 - 08.2017
- Delivered exceptional consultative payroll service to small business owners, consistently meetings regional quality and productivity targets while serving as atop performer
- Obtained Fundamentals of Payroll Certification to further enhance payroll knowledge
- Partnered with teams in the department to improve the client experience by recommending best practices including accountant connect, online access, and paperless initiatives.
Talent Acquisition & Human Resources Intern
Top Build Corporation
05.2015 - 07.2015
- Interned under HR Manager, successfully placing three candidates.
- Managed complete recruitment cycle: posted requisitions, screened, interviewed, coordinated assessments, and oversaw offer letters.
- Collaborated with over 40 hiring managers, coordinating interviews, and contributing to role filling strategies.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent
Education
Bachelors of Arts Degree - Communications, Marketing and, Spanish
Stetson University
DeLand, FL05.2016
Skills
- Recruiting
- Performance Management
- Compensation
- Pay Grades
- Data Analytics
- Talent Management
- Employee Development
- Engagement Surveys
Accomplishments
· Recognized as Q4 2022 HelloGr8Ness Winner for Norfolk.
· Pioneered the StandOut Stars Recognition Program as a distinguished Blue Cape StandOut Hero.
· Actively engaged as an Ambassador for Life at ADP, contributing to the iWin and Generations BRGs.
Certification
SHRM Certified Professional (SHRM-CP) December 2022
Timeline
Talent Activation Specialist
ADP Norfolk, HRO, HCM Field Services
08.2021 - Current
Client Retention Specialist
ADP, Small Business Services
04.2018 - 08.2021
Client Support Consultant
ADP, Small Business Services
08.2017 - 04.2018
Associate Client Support Consultant
ADP Norfolk, Small
08.2016 - 08.2017
Talent Acquisition & Human Resources Intern
Top Build Corporation
05.2015 - 07.2015
Bachelors of Arts Degree - Communications, Marketing and, Spanish
Stetson University
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