Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emina Ferati

Acworth,GA

Summary

Proven team player with extensive experience at Amazon, adept in enhancing customer satisfaction and streamlining order processes. Excelling in customer service and inventory management, I significantly contributed to operational efficiency and customer loyalty. Skilled in problem-solving and effective communication, my focus on workplace safety and exceeding expectations promotes a positive brand image.

Overview

2
2
years of professional experience

Work History

Retail Worker

Amazon
03.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Warehouse Worker

Amazon
01.2023 - 12.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Consistently lifted materials weighing as much as 50+ pounds.

Education

High School Diploma -

North Cobb High School
3400 Old 41 Hwy Kennesaw Ga 30144
05.2013

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Professional appearance
  • Shipment receiving
  • Order processing
  • Problem-solving
  • Time management
  • Workplace safety compliance
  • Loss prevention techniques
  • Inventory tracking
  • Multitasking
  • Effective communication
  • Customer engagement
  • Product labeling
  • Product restocking
  • Order fulfillment
  • Inventory replenishment
  • Adaptable and flexible
  • Team cooperation
  • Flexible hours
  • Engaging with diverse customers
  • Inventory and stocking
  • Store opening and closing
  • Ability to lift 40 pounds
  • Exceeding customer expectations
  • Building customer loyalty

Languages

Spanish
Native or Bilingual
Albanian
Native or Bilingual
Bulgarian
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Retail Worker

Amazon
03.2024 - Current

Warehouse Worker

Amazon
01.2023 - 12.2024

High School Diploma -

North Cobb High School

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Emina Ferati