Experienced IT professional with a strong background in systems analysis, documentation coordination, and Quality Assurance processes. Skilled in troubleshooting technical issues, facilitating communication, and ensuring compliance with industry standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Emirah Piece
Saint Louis,MO
Summary
Overview
11
years of professional experience
1
Certification
Work History
Thermofisher Scientific
Quality Systems Analyst
08.2021 - Current
Job overview
- Built and approved workflows in gLIMS (Global Laboratory Information Management System, enhancing operational efficiency
- Troubleshot issues for gLIMS users, reducing system downtime by 10%
- Participated in peer communication, resolving technical issues within 2 hours
- Approved documents in Documentum, streamlining document management processes
- Created/printed labels in gLIMS for Non-Routine sampling purposes, improving data accuracy
- Identified support issues and initiated actions for resolution
- Identified and resolved data discrepancies to ensure accuracy
- Conducted data analysis to identify trends and insights
- Helped design, document and maintain system processes.
Thermofisher Scientific
Documentation Coordinator II
10.2019 - 08.2021
Job overview
- Created process orders using SAP, ensuring production alignment with schedules
- Managed preparation of records, resulting in a 15% increase in record accuracy
- Supported batch record completion, facilitating information flow and organization
- Identified opportunities for process improvement through analysis of existing documentation systems
- Developed and maintained detailed documentation of processes and procedures
- Produced training materials to orient employees on new systems or processes before implementation
- Coordinated with managers and technical writers to facilitate timely delivery of documents
- Utilized various authoring tools including Adobe Acrobat Pro, MS Word.
Apex Life Sciences
QA Associate
10.2018 - 10.2019
Job overview
- Independent Contractor for Thermofisher Scientific
- Coordinated document management processes, enhancing workflow efficiency
- Handled distribution, numbering, and archiving of documents
- Implemented scanning or other automated data entry procedures, using imaging devices, and document imaging software
- Participated in internal assessments and audits as required
- Trained and mentored new quality assurance specialists on quality assurance processes and procedures.
Cigna
Personal Advocate
11.2016 - 08.2018
Job overview
- Managed high-volume inbound calls, addressing policyholder inquiries efficiently
- Informed policyholders about coverage details and benefits
- Processed authorizations for the Employee Assistance Program, ensuring timely support.
SSM DePaul Hospital
Psychiatric Technician
07.2015 - 11.2016
Job overview
- Conducted patient rounds, monitored vital signs, and responded to emergencies
- Led group therapy sessions, contributing to patient well-being.
University of Missouri St. Louis Center for Teaching and Learning
Student Associate
10.2013 - 05.2015
Job overview
- Assisted in building online courses and transitioning physical classes to online formats
- Managed paperwork and inventory using Book Collectorz software
- Assisted in developing and implementing marketing strategies to increase student engagement and retention rates.
Education
University of Missouri- St. Louis
Bachelor of Arts from Psychology
05.2015
University Overview
University of Missouri-St Louis
Bachelor of Science from Criminal Justice
05.2015
University Overview
Skills
- Strong Communication Skills
- Computer Proficiency: Internet, SPSS, Qualtrics, VoiceThread, Studymate Author, NextDocs, Documentum (EDMS), SAP, LIMS, Smartsheet, Microsoft Word, Excel, PowerPoint
- Quick learner and adept at utilizing new technologies
- Process improvement expertise
- Root Cause Analysis
- Technical Writing
- Software Troubleshooting
- Data Analysis
- Excel Proficiency
- Attention to Detail
- Critical Thinking
- Risk Assessment
Certification
Basic Life Support - American Heart Association
Timeline
Quality Systems Analyst
Thermofisher Scientific
08.2021 - Current
Documentation Coordinator II
Thermofisher Scientific
10.2019 - 08.2021
QA Associate
Apex Life Sciences
10.2018 - 10.2019
Personal Advocate
Cigna
11.2016 - 08.2018
Psychiatric Technician
SSM DePaul Hospital
07.2015 - 11.2016
Student Associate
University of Missouri St. Louis Center for Teaching and Learning
10.2013 - 05.2015
University of Missouri- St. Louis
Bachelor of Arts from Psychology
University of Missouri-St Louis
Bachelor of Science from Criminal Justice
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