Emiri M. Helbling Wilson
Beaverton
Summary
Dynamic and customer-focused professional with experience at Dutch Bros, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and maintaining cleanliness, fostering a welcoming environment that drives repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
01.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Assistant Manager
Sesame Donuts Inc
02.2021 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake, handled the tills and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Student Government Representative
Westview High School
09.2019 - 11.2022
- Devised action plans for solving problems with school operation and leadership.
- Assisted in planning memorable social events like homecoming dances and themed sports games, fostering school spirit.
- Scheduled meetings with teachers and administrators to discuss student concerns and needs.
- Welcomed students and families during school events and distributed necessary event information.
- Fostered community within school by coordinating various social events for both students and parents. Westview Trunk or Treat is a fave!
- Assisted with various class celebrations, field trips and teacher appreciation events.
- Advocated for underrepresented groups within the student body, promoting inclusivity and diversity on campus.
- Mentored incoming Student Government Representatives to prepare them for their roles and responsibilities.
- Volunteered to support students and community members in need.
- Attended events related to community and leadership.
Education
Some College - Architecture
Portland Community College
Portland, OR09-2026
High School Diploma -
Westview High School
Portland, OR06-2022
Skills
- Time and workflow management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Cash register operation
- Safe food handling
- Speedy and efficient
- Customer service
Certification
- Certified Oregon Food Handler
Timeline
Barista
Dutch Bros
01.2025 - Current
Assistant Manager
Sesame Donuts Inc
02.2021 - 11.2024
Student Government Representative
Westview High School
09.2019 - 11.2022
Some College - Architecture
Portland Community College
High School Diploma -
Westview High School
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