Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
EMIYA RAGLAND

EMIYA RAGLAND

Moultrie,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Access2Care
01.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Substitute Teacher

ESS
02.2021 - 05.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Meat Packing

National Beef
05.2021 - 06.2021
  • Prepared orders for shipment by accurately picking, packing, and labeling products according to customer requirements.
  • Collaborated with team members to optimize meat dispatch workflows and increase productivity.
  • Completed special packing projects according to specific client requirements, ensuring customer satisfaction.

Substitute Teacher

ESS
10.2021 - 12.2021
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.

Security Guard

Beadles Lumber Co.
03.2021 - 11.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Order Picker

BudK Worldwide
09.2019 - 05.2020
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.

Education

GED -

Southern Regional Technical College
Moultrie
03.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Problem Resolution
  • Complaint Handling
  • Computer Proficiency
  • Scheduling
  • Follow-up skills
  • Call Management
  • Appointment Scheduling
  • Documentation

References

  • Avery Mosley, former supervisor - Access2Care, (813) 965-8493
  • Robert Ragland III, father - Mentor/ Life Coach, (407) 844-8071
  • Kenya Lawton, mother - Mentor/ Life Coach, (229) 921-8414
  • Benjie Nobles, pastor - Mentor/ Life Coach, (229) 343-9802
  • Catherine Nobles, pastor - Mentor/ Life Coach, (229) 869-7272

Timeline

Customer Service Representative

Access2Care
01.2022 - Current

Substitute Teacher

ESS
10.2021 - 12.2021

Meat Packing

National Beef
05.2021 - 06.2021

Security Guard

Beadles Lumber Co.
03.2021 - 11.2021

Substitute Teacher

ESS
02.2021 - 05.2021

Order Picker

BudK Worldwide
09.2019 - 05.2020

GED -

Southern Regional Technical College

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EMIYA RAGLAND